Andrew Conner demonstrates the business acumen of a 10-year-old. When working with buyers who spec vehicles over $100,000, if you express dissatisfaction with the level of communication, his response is condescending—using a tone better suited for a child. In my view, both the communication standards and his demeanor are completely unacceptable. Altering the narrative to suit his perspective simply because a customer raises concerns reflects a lack of emotional intelligence. Rather than diffusing situations, he escalates them. This behavior reveals an inability to understand a customer’s needs or communicate a meaningful resolution. Fortunately, not everyone at this business displays the same emotional reactivity.

Buying a car can be stressful experience, not the case working with Amra Covic. She was very responsive and explained everything during the process. It was my best car buying experience ever. Truly provided the best price upfront.

Service Department is PHENOMENAL! .10 stars out of 5! They are the EPITOME OF A MERCEDES BENZ SERVICE DEPARTMENT! I have had experience with 3 Mercedes Benz Dealerships with extremely bad experiences with Mercedes Benz of Akron and Mercedes Benz of Youngstown. I drove 70 miles for their service. When I purchase my next new Mercedes in two years, it will be from them. They have earned my respect, admiration and loyalty!!!!!! Every award they received from Mercedes Benz they deserve. BEST MERCEDES BENZ DEALERSHIP in the USA!

Barry was exceptional throughout the entire process. There is a huge difference between good and great customer service and Barry provides the best. Buying a Mercedes is already incredibly exciting but he found a way to make us feel special during the entire process! Thank you Barry!

We recently leased our 4th Mercedes Benz GLE 53 Turbo from North Olmsted Mercedes. Barry Sisler has been our sales representative for years we just love him!, He goes out of his way to find exactly what we’re looking for each and every time. This time my husband told Barry I want to hear a popping sound coming out of the exhaust when I accelerate the gas. With no problem Barry found the perfect choice for us. Barry always has a smile which is important when dealing with customers. Thanks again Barry and Mercedes Benz.

Sales person was very knowledgeable about the car and very friendly during visit. While deciding to buy the car she was also helpful with all questions. Thanks.