Salesman was friendly and communicative, I had no issues with him. We agreed on the purchase price of a 2025 model in early June, I was told the car would be delivered in early/mid July. The car didn’t arrive until 7/29. I also discovered that day that it was a 2026 model year, even though they told me they ordered a 2025. They refused to honor the agreed upon price despite their mistake and quoted me a higher price, take it or leave it. Furthermore, the finance manager was unprofessional and seemed more interested in getting me out the door than helping me understand the forms I was signing. All in all, it took over 3 hours to pick up the car that day. Very unpleasant experience, and it felt like a bait and switch on the price. Love the car, but will be taking my future business elsewhere.

The dealership was clean, has clear information available online regarding their inventory, and service was good.

Jack was excellent to work with -- great communication, up front about everything, and very easy to work with! Couldn't have asked for a better person to work with as a new car buyer.

My recent visit to Bernardi marked my third lease with the dealership, and once again, it was a 10/10 experience. The reason I continue to return—despite having other dealerships closer to home—is simple: Victor Medina. Victor is truly exceptional, not only as a salesman but as a person. He brings a level of professionalism, integrity, and genuine care that is rare in any industry. He’s patient, honest, and consistently puts the customer’s needs first. Over the years, I’ve come to trust Victor completely—and he has never let me down. It’s not just about getting a car; it’s about feeling confident and cared for throughout the entire process. That’s exactly what Victor delivers every time. Because of him, Bernardi continues to be my go-to dealership, and I recommend both the dealership and Victor without hesitation. If you’re looking for a seamless, stress-free experience with someone who truly has your best interest at heart, ask for Victor Medina. You won’t be disappointed.

I had a great experience with Victor Medina. He made what could have been a stressful experience, fun and calming. He was very patient answering all my questions, explained the features and demonstrated how they worked. I highly recommend him and Bernardi Honda dealership.

My visit to Bernardi Honda of Natick was not the first. I always have the great experience and leave with a new car.