I approached Matthew Okosun because he was a familiar face. As a returning customer, I was interested in trading in my Pilot for a new one, and I remembered seeing Matthew during past service visits. He was always kind, friendly, and helpful, so I felt confident he would be the right person to assist me. I wasn’t wrong—his service was exceptional. Matthew took the time to truly listen to what I wanted and made every effort to make it happen. I drove away in a brand-new Pilot with everything I was looking for, and the process didn’t take all day, which I really appreciated. Matthew is clearly a seasoned professional who knows how to meet customers where they are. His sincere demeanor and kind spirit leaves a lasting impression and makes you want to return for future purchases. Thank you, Matthew, for helping me with my new Honda, and thank you to Ourisman for having such an attentive and customer-focused team. I’ll definitely be back.

Rebekah was amazing. I had an issue with my car, and she came in on her day off to make sure everything went smoothly. She went above and beyond. You don't see this kind of service much anymore. For that reaso , I will be a loyal customer here.

This was THE best experience I’ve ever had at a dealership ever. Dakota was very professional and helpful. I truly felt taken care of.

What really stood out was his honesty and attention to detail. Dakota didn’t try to upsell unnecessary repairs—he focused on what actually needed to be done and made sure I was comfortable with every step of the process. It’s rare to find someone who combines skill and integrity the way he does.

Sam was very helpful and was very transparent with all the process. my car was ready in 1 hr.

"I had an excellent experience working with Rebekah Stevens-Washington in the service department! She was incredibly helpful and went above and beyond to ensure my vehicle was taken care of. One thing I truly appreciated was that she was professional and didn't push for unnecessary extra services, which made me feel much more comfortable with the process. Rebekah kept me updated throughout the day on the status of my car and called me immediately once it was ready for pickup. Her communication and knowledge made the entire visit smooth and stress-free. I highly recommend asking for her if you need service at Ourisman Honda!"