2500 W Roosevelt Blvd
Monroe, NC 28110
Reason For Visit
Did you purchase or lease a vehicle from this dealership?
sales Dept.
finance Dept.
How was your experience with the vehicle financing process? (Optional)
How would you rate the speed of your transaction? (Optional)
How would you rate the dealership's explanation of final vehicle pricing? (Optional)
If you traded in or sold a vehicle, how was that experience? (Optional)
How was the communication from the service department? (Optional)
How would you rate the service center's explanation of cost of service? (Optional)
How was the speed of service for your vehicle? (Optional)
How would you rate the quality of work performed? (Optional)
How was your vehicle home delivery from this dealership? (Optional)
Did you wait at the dealership during your service visit? (Optional)
How was your service pickup and delivery with this dealership? (Optional)
How important is the quality of the dealership's service center in the decision of where to purchase a car? (Optional)
By clicking "Submit Your Review" you expressly agree to DealerRater's Terms of Use and Community Guidelines and certify that you are not associated with a dealership.
Great experience, the Service and the Sales Team did a great job guiding me through a repair or replacement plan for my old car. I drove home in a new Buick
Thank you Tyler for your assistance you made the decision making process and buying process fantastic. I have never had a sales person spend so much time AFTER the sale helping me go through the setup of the screen, on-star and satellite radio usage and setup of the Buick App was invaluable. Thank you so much you guys were all so helpful shout out to Mike who explained all the finance stuff and made the signing process less painful and thank you to Mark too and all your help with tag transfers. And a special thank you to Pete too!! Contact them, go there they're so knowledgeable and helpful too.
Their service department is top notch They are very prompt and efficient Very trust worthy as well
Got another ENCORE ST. Tyler has been our salesman for quite a few years. He is very knowledgeable and helpful. Have been a customer there since 1995. Thanks again Tyler.
I found a 2011 Ford Mustang on Cars.com that i was very intrested in. I clicked the link and it took me to Griffin Buick. I quickly called and asked bout the car and was transferred to Chandler. After talking through some details we made a 3pm appt for me to come by and test drive and make a trade. I live to 2 1/2 hrs away in Virginia but immediately started my drive down. Due to traffic and road construction I got there at 3:20pm and the mustang was sitting there cleaned up and ready to go. While I was driving down, some of the other sales staff had serious inquiries about the car but Chandler made sure the it was held until I could get there. 3 hrs later the trade and paperwork was done and I was headung back to Virginia in the mustang. Chandler and the other staff were very friendly and made the entire process effortless. I wouldn't hesitate doing business with them again in the future.
Service is unprofessional on the weekends, they broke my glovebox while changing cabin filter and then the supervisor spoke to me as I was stupid.
Log in with the credentials you used last time you wrote a review.
We'll send you an email to verify your review.
Don't worry, we won't share this with anyone.
Please be sure that both your review and the title of your review reflect this new recommendation.
Would you like to update your review title?
You can choose up to 10 employees. Please deselect an employee in order to choose someone else.