152 W 6th St
Glenwood Springs, CO 81601
Reason For Visit
Did you purchase or lease a vehicle from this dealership?
How was your experience with the vehicle financing process? (Optional)
How would you rate the speed of your transaction? (Optional)
How would you rate the dealership's explanation of final vehicle pricing? (Optional)
If you traded in or sold a vehicle, how was that experience? (Optional)
How was the communication from the service department? (Optional)
How would you rate the service center's explanation of cost of service? (Optional)
How was the speed of service for your vehicle? (Optional)
How would you rate the quality of work performed? (Optional)
How was your vehicle home delivery from this dealership? (Optional)
Did you wait at the dealership during your service visit? (Optional)
How was your service pickup and delivery with this dealership? (Optional)
How important is the quality of the dealership's service center in the decision of where to purchase a car? (Optional)
By clicking "Submit Your Review" you expressly agree to DealerRater's Terms of Use and Community Guidelines and certify that you are not associated with a dealership.
My wife has a 1990 Toyota pickup that she loves dearly. We recently had a major service done at Bighorn Motors in glenwood springs, CO. After getting the vehicle back we drove home a few micellaneous errands before we left town for a week vacation. Upon our return my wife did one short trip and then called me to tell me that the truck would not run. I called the dealer and told them about the problem. As expected they said it could be any number of items that had nothing to do with the service they performed. I told them that the truck was not drivable and they said we could get it towed to them. We live 40 miles away from the dealer so I chose to invest in a mobile repair man to come and check things out. Iwas informed that it would take a lot of work to diagnose the problem and it was better to take it to the dealer in case it was related to their prior work. After contacting the dealer again - Don arranged for a tow and told me they would get to it as soon as possible. It turned out that it was a part that was part of the original service. Don took the time to explain to me what they found and the possible causes for the problem. When my wife picked up the vehicle they did not charge us for the fix or tow. They said we've been long time customers and the repair is something they would not normally do (don't even stock the parts because it's done so infrequently) but felt that since the vehicle was so old they should have reccommended it. Great service and best way to keep us coming back - we have 2 toyota pickups and are looking to buy another this year - definitely reccommend this dealer/service.
Log in with the credentials you used last time you wrote a review.
We'll send you an email to verify your review.
Don't worry, we won't share this with anyone.
Please be sure that both your review and the title of your review reflect this new recommendation.
Would you like to update your review title?
You can choose up to 10 employees. Please deselect an employee in order to choose someone else.