Purchase of the car went well, but it took a long time to complete the sale. It was nearly 8pm when we left the dealership and was already dark outside. When I got the car home, I noticed that when they pulled the papers off the window on the back door, they damaged the window tint. I hadn't noticed it at the dealership, because it was dark and the salesman made sure to stand in front of that window until I got in the car. Also, within a few days of purchasing the car, the dash started displaying an error message about the instrument cluster needing to be serviced. I contacted Honda of Lake Jackson and the sales manager told me it just needed a software update, and that I could take it to a VW dealership to get it updated. The VW dealership charged me $190 to run a diagnostic scan, which revealed that the instrument cluster had a fault prior to me buying the car. They quoted me $1550 to replace the instrument cluster. When I shared this with the manager at Honda of Lake Jackson, I was told there was nothing they could do about it, and that I should have bought an extended warranty. The car did come with a 90 day warranty, but it conveniently does not cover this particular issue. I feel like they sold me a lemon. Needless to say, I will not be doing anymore business with Honda of Lake Jackson.

As a service business owner having to deal with customers I'm usually unimpressed of the service received when it does not equal that of my own business. My buying experience at this dealership was off-the-hook! Sara really listened to what my daughter liked and disliked about the different models she drove. Sara had compassion and patience with my daughter since it was her very first new car purchase. She and the manager Mike went above and beyond the call of duty to help my daughter. I would recommend these folks to anyone looking to purchase a car!

I bought an ATV from Honda of Brazosport which was owned by Honda of Lake Jackson. When I decided to sell the ATV, I realized I never received the title. I went to Honda of Lake Jackson and gave them proof that I purchased the ATV. The lady in bookkeeping (Lara) showed me the title and told me she would transfer it into my name. That conversation was almost a year ago and I still don't have the title. I will be going to Houston to today to start the process for a bonded title. A lady that I spoke to with the Texas DMV told me Honda of Lake Jackson could have easily taken care of this issue. For me, it will take a trip to Houston, $100 for a bonded title plus paying TT&L a second time to do what they could have done easily nearly a year ago. I am also curious where the $231.88 I paid originally for the TT&L went to. I'm glad I'm not having the same issue over a $70,000 automobile.

Was stuck in the dealership for 4+ hours and honestly wish I had left when I was going to instead of going back in. If I could just return the vehicle I would. I went into look at a vehicle listed online, and of course, it was no longer there. They showed me some other vehicles I didn't like then happened to have one similar to the one I wanted in the back they had just received. I should have looked it over better because it was damaged in multiple places, which was kind of surprising for a CPO. Cracked windows, had to push trim back on, scratches on interior, etc. After test driving the car they tried giving me a price that was neither fair nor what I was willing to pay and after an hour of waiting for them to work on it I was told they couldn't do anything, so we started to leave. The sales person was waving us down through the windows and said his price guy was apparently "joking". That was already annoying but we agreed to go in because we were PROMISED they'd hit the price we wanted. Another hour or so later as the dealership was closing and we were already agitated with the amount of time it took them, we got to talk to the rude finance manager who basically lied to us go get us to sign. He tried making it sound like we're getting extra stuff that made up for the difference when we were told they were in fact (AFTER HOURS) not able to hit the price we were promised. So tired and being constantly pressured about it, we regretfully signed I also wish they were more transparent about the credit check process, because they ran it through a bank I absolutely refuse to do business with and didn't approve it anyways, putting an unnecessary hit on my credit, as well as another hit for no reason because they didn't tell me to watch out for calls from banks and I apparently hung up on one of them running my credit because they wouldn't say who they were and I had another call. I have no real issue with the sales person we dealed with, but rather the finance people and dealership.

I went to Honda for my first oil change, and was greeted by Ryan Hall. After talking with him a few minutes he instructed me that it would be 45 minute wait, and it was exactly 45 minutes. Keep up the great work guys!

Simply stated, the sales process and the prices are exceptional. I just purchased my second vehicle from Honda of Lake Jackson. As with the previous purchase, the interaction was very personalized, the car buying process was swift, and the pricing was competitive both locally and nationally. Just as important, the sales representative (David Woodley) went to great lengths to ensure that I had the best pricing and financing possible. Because of my positive experiences, I have enthusiastically recommended this dealership and my sales representative, David Woodley, to each of my business partners.