Tell us about your experience with Grubbs INFINITI.
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sales Dept.
service Dept.
finance Dept.
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administration Dept.
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It was great service - I just always feel you guys leave a message about things I need and then I struggle with timing, calling back to confirm or knowing when my car is ready. When I tried calling - 3xs I was put on hold 5-15 min and never answered. Also the phone number to call in the text that you guys send in the beginning is not correct.
Service was good. Got everything taking care of quickly. Been using them for years. Thank you.
Great dealership. Communication with service department is superb! They have great loan cars available, all new!
Eric Escamilla was very professional and understanding. He was attentive to my concerns and was polite. He should lead the other service advisors to do the same good job in customer service.
The service I received at Grubbs was very friendly service and very nice and helpful.
Service Center did a great job on updating my vehicle. However, if I had any criticism, I’d like to tell the people who sell the vehicles to be sure that they can provide what they’re selling. When I purchased my vehicle, I was told that as long as it’s within 25 miles they would come pick up my vehicle and bring it back to me while I was at work for oil changes or any service related items. This has never happened until my last service. I felt like I had to show my exhaustion of trying to get a loaner car while my vehicle was in the shop for anyone to take it serious. The response I was given was there’s not enough loaner vehicles, which is not my problem. It’s the problem of the dealership. If when I’m buying a $80,000 vehicle I’m promised these items then. I should never have to fight to get them.
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