Ford service used to be excellent during Maria O’s time. Customers were greeted with professionalism and a smile, and you felt valued. Unfortunately, that’s no longer the case. Employees now seem disconnected, relying on text messages instead of properly explaining the service performed. Even the “complimentary multi-point inspection” is documented as completed, but it doesn’t seem like it’s actually being done anymore. The overall customer service experience has clearly declined.

I would rather not write a review, but I feel obligated to warn others. 03/16/26 I came in to buy a car. The front grill was hanging off the car, despite being hidden from online pictures and the description. My sales rep, Gabriel Montanez, assured me they would fix it after. I asked what reassurance I had. He gave me his word and emailed a repair order. 2 Weeks later I called the service department with my repair order number and they couldn't find it. Gabriel contacted me right after telling me to go through him instead. He said he would get back to me soon. I checked in a week after that, and he delayed again. This week I tried texting him twice (he left me on read), and calling (didn't call back). I now realize the plan was to string me along past 30 days. After that there is no legal liability on their end. They were never going to fix it to begin with. On top of it all, the car had an exhaust leak despite them claiming to have done a 120 point inspection. I've never dealt with a dealership as predatory and dishonest as this one. Please shop elsewhere.

They took such good care of me. Jordan and Tyler and their finance guy were on par. This is my 3rd car thank you chino hills ford!

Very disappointed with the sales department. I purchased a Ford 150 4x4, with the MSRP total price on window of vehicle with options and delivery included for $60,215.00. This you would think is the starting price in the itemization of amount financed paperwork. Somehow, the starting price went to $64,228.00. To add insult to injury, they gave me $11,000.00 for my 2016 Ford 150 trade in that only needed a paint job. Interior was like new, and the truck ran great. No problems. Blue book was at $18,000.00. They even told me they were being generous. Overall, I purchased a $60,215.00 truck for $57,700.00. That was after the $11,000.00 trade in and $3,500.00 MFG Rebate. What a deal! Would you be happy to return in 5 years to do this again? Don't think so!!! You've lost a customer,

Had the worst car buying experience ever at Chino Hills Ford. I went to purchase a Mustang Shelby GT-350. When I asked to test drive it I was informed by two separate sales people that they could not allow me to test drive the vehicle because they have had young people coming in to joy ride cars with no intentions of buying. Therefore, they would not allow me to test drive it. I informed each of them that I have a strong interest and will be paying cash. Both informed me that I could only test drive the car if I committed to buying it before the test drive. "We will need to sit down and go over numbers and sign a commitment to buy before you can drive it". What, I am a 57 year old man who went in to buy a car with cash and was told to hit the road and they were not interested in my business. Absolutely amazing!!! I spoke with the GM who denied that this is their policy which I do not believe because both sales people had the exact same sales pitch. You just lost a customer, but I am sure that Ken Grody Ford is glad you treat customers the way you do as they got rid of their Shelby Mustang GT 350 for cash. Chose another dealer as CHINO HILLS FORD IS UNPROFESSIONAL AND INCOMPETENT!!!

I rarely write reviews, but my recent experience at Chino Hills Ford was so disappointing that I feel compelled to warn others. My wife's lease will be ending soon, and I was hoping to upgrade her to a car she deserves. On the first day, she called ahead to confirm the car was available and was told it was. She was 45 minutes into a 1.5 hour drive to the dealership when someone finally called to say the car could not be viewed that day—without so much as an apology for the inconvenience. We returned the next day and met our salesman, Gil, who was pleasant at first. Negotiations went as expected, with the dealership trying to add unnecessary and overpriced extras. Gil and another employee, Steve (I believe), played the classic good cop/bad cop routine, disappearing to “the back” to see if their add-ons could be reduced. Eventually, we settled on what seemed like a fair price. I left to take our daughter home while my wife completed the paperwork. Unfortunately, without our knowledge, the dealership added a $1,200 "gap waiver" to the contract. When I noticed it after my wife returned home, we immediately called the dealership. That’s when the stalling began: we were put on hold for 30-45 minutes, and suddenly, no one was available to help. Eventually, we spoke with Priscilla, who handled the final paperwork and added the gap coverage—something my wife never agreed to or signed for. Priscilla claimed she “played with the numbers” so the gap coverage would be free, but it was clearly included in the final total. She could not explain what adjustments were made, which felt very underhanded. Initially, we were told we’d have to drive an hour and a half back to the dealership to cancel the coverage in person. After much back-and-forth, emails, and a letter sent in the mail, we were finally provided with a copy of the cancellation form. Now, we are told we must wait 4–6 weeks for the refund to be returned to the lender. To make matters worse, Gil—who initially seemed forthright—abandoned us, despite promising to involve the manager and follow-up on this matter. . The drive to make a quick buck has cost them a future customer, as my lease will soon be ending too. The lack of transparency, questionable tactics, and poor customer service are reasons enough for me to caution anyone considering Chino Hills Ford. Shop elsewhere if you value honesty and respect for your time; I know I will.