9610 Fairfax Boulevard
Fairfax, VA 22031
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High quality auto body work by the certified shop, can recommend to others! thank you!
Thanks for the excellent customer service and seamless efficient process. Appreciate the hassle free pricing. Don provided excellent and tailored service
Good experience. Fefe Njeck was particularly very helpful especially after the sale was completed. It was a pleasure to do business here even though my price target was not met.
Courteous and helpful worked well with insurance company. Helped with keeping costs down. Pleasant demeanor
Really nice place for fix my car, I have many issues with the car and they solve the problem finally our car is working perfect, Malcolm was really nice, kind and helpful and the stuff I was nice
My husband and I had such a fantastic experience buying a car for our daughter here! Our salesperson, Han, was kind, attentive, and knowledgeable- he answered all of our questions, and kept us informed through the process. He was very patient, as he took the time to listen to what we were looking for in a vehicle, and when we expressed interest in a specific car, he made sure to point out the features in that vehicle that matched what we were looking for. It was a busy day so we were there for a few hours, and he checked in regularly to make sure we were comfortable- which wasn't difficult, as the showroom was bright and clean. During our test drive, Han chatted pleasantly with us, while also pointing out and explaining features of the vehicle and answering any questions. The finance manager was also very professional and took the time to explain each step of the signing process, making sure that we understood exactly what we were signing and what we were getting. Although we've purchased vehicles before and were familiar with the process, it was refreshing to have the finance manager lead in the explanations rather than wait for us to have questions. I think this shows a commitment to customer service, professionalism, and transparency, as taking the initiative to make sure we understood every aspect of the purchase shows that they confident in the quality of their vehicles and in their business practices- they have nothing to hide, and there's no "slickness" or deception/misrepresentation in their sales process. Everyone and everything was clear and aboveboard. Once the paperwork was complete, the dealership gave it a final cleaning (just to be clear- it was already very clean and we were quite happy with it, but they wanted to be sure it met their excellent standards before letting us drive away in it), and Han made sure we didn't have any lingering questions about the car and that we knew where everything was located inside and felt comfortable with it. He also followed up the next day to see how we were getting along and how our daughter liked it, which was very kind (she is still ecstatic!). Our purchase from this dealership was stress-free, comfortable, and very positive- I would highly recommend considering them for your next car purchase if you want a professional, low-stress experience- and ask for Han, he's great!
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