I went in for an oil change and fix my dipstick tube for my 92 Miata on June 16, 2025 and they charged me $185/hr . $281.79 bill. Xavier told me he he would charge $165/hr, he didn't tell me the mechanic charges. It seems they should have a lesser paid worker for the oil change. I made an appointment and still had to sit around for 2+ hours. This was a test to see if we would bring our CX-5. Well, NO!! One star because I have to give a star. Also a follow up text asked how the service went and I said 'BAD", and I got a reply "we will contact you". As you might have guessed, I was not contacted. C'mon Jake, let's hear from you.

Very rude and very unprofessional. I left in tears. I felt I was being pushed into a bad deal so when I called a family member to confirm the information I was being provided, the business manager and a sales consultant (who by the way told me he was the finance manager), did a 180 and tried to convince me I was rude for not trusting them. It was a very odd and very uncomfortable situation. Would absolutely never recommend.

Mostly Satisfied..8 out of 10 times .This is the 2nd brand new Mazda that I've purchased here.. I mostly use their service department for years, Mazda claims we the consumer should always use their battery, their brakes and etc...The problem is the price is higher than other mechanic that I have used . And was told the car runs much better if done so. . Decide for yourself is my motto on certain things. I absolutly LOVE my Mazda and reccomend this brand if in conversation "WHAT DO YOU DRIVE"..I first purchased a mazda 3 FUN car, and then MAZDA 5..STILL HAPPY

AMBER ROUTT HAS POOR CUSTOMER SERVICE, NASTY ATTITUDE. THE PROBLEM WITH MY VEHICLE DIDN'T GET RESOLVED, AND I FEE UNSAFE DRIVING MY VEHICLE. TOOK A WHOLE WEEK TO GET A APPOINTMENT TO FIGURE OUT WHATS GOING ON WITH MY CAR. THIS ISSUE BEEN GOING ON FOR LIKE 5 MONTHS OFF AND ON. POOR COMMUNICATION ABOUT WHATS GOING ON WITH MY VEHICLE. I WOULD NOT RECOMMEND MAZDA TO NO ONE. THERE IS 2 PEOPLE AT MAZDA THAT TAKE DO TAKE CARE OF ME AND MAKE SURE IM GOOD , AND MAKE SURE THE JOB IS DONE CORRECT. ONE PERSON IS ERIN IS SERVICE AND HER CUSTOMER SERVICE IS WONDERFUL, I RATHER TALK AND DEAL WITH ERIN THAN ANY ONE ELSE AT MAZDA, THE OTHER PERON WORKS IN SALES . Jake Sweeney Mazda West 2301 Ferguson Rd Cincinnati, OH 45238

This place tried to sell me a wrecked car for $12,000, added on everything they could to make the purchase price higher. They are disgusting dishonest sharks and have been nothing but awful during this car purchase. I brought my car here for a Mazda recall after I was contacted by Mazda west and was told we’re not doing recalls but tried to ask for money for other maintenance. PLEASE STAY AWAY FROM THIS PLACE THEY WILL RIP YOU OFF!!!

First of all I did not miss my appointment- I called in and cancelled because I discovered what was wrong with my car. The last time I had it in for service you worked on the front end and also charged me for rotating my tires even when I bought the tires for Mazda- but the thing that upset me the most is when my call started making a noise after my last visit and became extremely load then I made an appoint on Friday and the noise got so bad that I moved the appointment to Tuesday and Sun I was ready to get a rental- before I spent $300 I ask a friend for his spin bar just to check the lug nuts and the front left I could take 3 of them off by hand and when I went around the entire vehicle maybe 3 where actually not loose. So I will be happy to call you again on Monday and you can explain to me why this could of happened after you serviced my vehicle- Glad To Be Alive