4477 Ridge Road West
Rochester, NY 14626
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I had a very positive experience with this dealership. Everything went as I hoped. Miguel was my salesman. This is the third car I have leased from him. He is very professional. He listens and does not push you into anything. He does what he says he will do. I have followed him from another dealership and will continue to do so because of his professional and friendly attitude. While waiting to see him, I had three salesmen approach me asking if I needed help. I explained I was waiting for Miguel and they smiled and left me alone.
Unfortunately my 2022 ram 2500 with 28k miles transmission failed. My last Ram (2500 2016) had over 108k mile and the original transmission. But my awesome service advisor Chris Malone did get the warranty procedure in motion and was able to get me my truck back to me with a new transmission in only 8days! I was very pleased.
The sales team was prompt and attentive. Kyle was thorough snd helpful and answered all my questions.
Our experience was great, low stress and very simple. Our salesman gave us just the right deal!
West Herr was wonderful from start to finish! Our salesman Sabri went out of his way to help and take care of everything we asked for and more!! I have already recommended them and their service department!! Also the district manager Brandon went above and beyond! Thank you West Herr!
Mike did a excellent job waiting on me, I didn't have any appointment and he had me out of there within and hour. That the kind of service I appreciate. He kept me updated and was very pleasant. Great job Mike!
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