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Great service and fair price, most done online . Car was clean and ready to go.
Great customer service exhibited by all staff members. Great loaner vehicle. Convent operating hours and clean men's restroom.
Great service, quick response, kind and not pushy from the salesman. Definitely recommend to others!
Dealership service department was prompt with service. Only word of complaint is please do not do a courteous vehicle wash if the vehicle does not need it.
Steve was an excellent service advisor. Extremely professional and conscientious. Everything was handled perfectly and I got my car back the same day.
I was anticipating a stressful transaction but truly surprised at the professionalism of everyone. Overall a wonderful experience.
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