The sales department is fantastic. But the service department here will nickel and dime you. They are not thorough in their inspections and will replace recalled parts with the same recalled parts…. And then when those break out of warranty you have to replace them on your own dime. I sold them back my paid off vehicle and got a new one else where after the 3rd time this happened. The service managers will say they will call you back and never do. When I went to pick up my car the last time before I sold it I called in and said I would be there after 5 but before closing at 7. The tech said no problem I will leave the keys with the lady at the checkout desk. Guess what happened when I got there? My keys were infact not left with the lady at the checkout desk. The lady at checkout couldn’t get a hold of the tech to ask him where they were so I ended up having to walk the lot and asked a mechanic in the shop to locate them for me. They really don’t do anything for a good customer experience… I never will buy a VW, or a Faulkner for that matter, again.

Great sales team, very easy to work with, polite and not pushy. Would highly recommend.

new car was delivered not working and not in the best condition wish i never went with faulkner. service department cannot fix anything, i’ve had three cars and they all couldn’t be fixed by faulkner but miraculously sutliff had no issues

Faulkner Volkswagen was awesome! We were treated as if we were family and the buying process was so easy!

I’d give Faulkner VW zero stars if I could. Bought a 2026 Tiguan in February and it took 3 hours for them to get the car ready while we languished in the waiting room and missed an important work meeting. Then the car broke down the next day! Over the next 4 months, I experienced the worst customer service I’ve ever seen. It took 3 months and 2 attempts to fix my car, meanwhile I was driving a builder-grade Jetta while paying for a high end Tiguan. When I asked to speak to the GM after my second service visit, the staff told me they didn’t know where he was and offered me no contact info. When I found his email myself and tried to contact him, he didn’t respond for an entire month (and 3 follow up emails). Terrible communication, staff that can’t answer basic questions, policies designed to cost you time and money. The absolute worst dealership I’ve ever seen. Avoid at all cost!

We paid $1005 for A/C service. The quote we had been given was for $780. We were not informed beforehand that the quote did not include tax nor a $150 diagnostic fee. When we complained, and told Clay, the manager, that we would not be back again, he responded, "have a nice life." He said this not once but twice. His arrogance was a disgrace to the whole dealership.