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sales Dept.
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A very good experience with Mercedes Benz of Columbus. I like working with this team.
Rachelle was terrific and very helpful! She was friendly and explained everything about my car service. I like the way they sent a video of my car and ratings showing the service that my car needed and the services that were performed. I love that they offer a valet service to pick up the cars.
My car was picked up at my house. I am not sure who Rachelle Pennington is. It was nice to not have to sit in the waiting room for most of the day.
During my visit the service rep were outstanding. Everyone good until it was time to pay for the service. The clerk need some customer service training. I ‘ve purchased four cars from this location.. Never experience that un-friendly atmosphere, like I didn’t belong there.
They are easy to work with and always provide excellent service and are easy to communicate with.
Communication could have been better, I always had to initiate communication about the status of my vehicle.
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