I was trying to get a broken mirror fixed for a Honda CRV for the 3 days and have had a very disappointing experience. Please find the sequence of events below. June 4th, 2026 - I took the car to Madison Honda for assessment of fixes needed for a broken passenger side mirror ( after I spoke to someone on the phone). I was attended to by Victoria. She engaged a tech who looked at the damaged mirror and told that all the motors / sensors are working fine and only the glass needs to be replaced and not the whole mirror assembly. Since the glass wasnt there, I was told it would be ordered immediately and I could book a service appt for June 5th. I booked and was told by Victoria that the glass was also ordered. June 5th, 2026 - I called up the parts department to find out if the glass had arrived. I was told no one ordered the glass !! I ordered the mirror (glass) myself . Then again called up service to rebook service appointment for June 6th. June 6th, 2026 - I reached Madison Honda. Checked my car in at around 9:55 am. At 11:30 am Victoria comes and tells me that simply replacing the glass isn't working and I will need a new mirror assembly. I agreed to buying a new assembly. But there is a new problem now. Victoria is unable to order a new assembly ( I am not sure why and she tries to reach out to the parts department ). She told me she is trying to do the right thing ( which was what was supposed to be done from the beginning ) . She assured me that she will give me a call by afternoon of June 6th, after ordering the mirror assembly. I also paid in full for the mirror which doesnt work ( it no longer can be adjusted using the switch as two clips are broken ). I did not receive the call and I dont think the mirror assembly was ordered. So I am left with a damaged mirror and frustrated at having to make another 2-3 trips to get it fixed. My expectations as a customer was. 1. Proper assessment of what the damage was and what needed to be fixed. 2. Follow ups as assured. 3. Not making me make multiple trips for a simple parts replacement. 4. Not making me pay for things which dont work. 5. Not leaving me with an unfixed damaged part. A consequence of these missteps is me missing a scheduled appointment twice ( as I was not comfortable driving to another state on the freeway with a broken mirror). Regretfully this was my first and last engagement with this dealership. I got my mirror replaced at Joyce Honda ( in an hour without an appointment and without having to preorder ).

Definitely the best customer experience I’ve had getting a car, everything clear and ever thinking in the customer. Thanks Randy and Luis for your support and help

Tried the old bait and switch on me. They gave me an out the door price over the phone but didn't have the color I wanted. After giving me a $500 trade in credit and a $2000 promo credit the bottom line went up by several hundred dollars. Talk about fuzzy math!

Francisco was fantastic! I highly recommend him!!! It was such a pleasure to have him as my sales person!

Randy was very helpful and thorough loved the team over here in madison very lucky

Good transparency, upfront on costs. Didn’t feel like I had to guard my flank. Considerate of my time and concerns. Ask for Fransisco!