My Vehicle was returned to me cleaned and vacuumed. My service writer Alex makes sure that you get the best possible service. Thumbs up.

I am a BMW family for many years. 3 year maintenance service was done with Service advisor, Kyle Clairmont. He gave us comfort, explained in detail about my car. On same day, I purchased another BMW. The sales person, Stefan Malm, is also an exceptional person to talk about new car. He is a knowledgeable person, kind young gentleman. I am so pleased to get the best service from BillJacobs BMW car dealer located in Naperville, Illinois. May this car dealer get prosper and keep doing best service to community. Sincerely Yours, Sang Han

Had a great experience with Bill Jacobs and our sales advisor Kevin Kurpalo. He was very professional as well as easy to deal with and made the car buying experience enjoyable

⭐⭐⭐⭐⭐ Exceptional Experience at Bill Jacobs BMW – Highly Recommend Russ! I recently purchased a brand-new 2026 BMW XM from Bill Jacobs BMW, and the entire experience exceeded my expectations from start to finish. From the moment I walked into the showroom, Russ made the process smooth, professional, and genuinely enjoyable. Buying a vehicle like the BMW XM is a big decision, and Russ demonstrated an impressive level of product knowledge, patience, and transparency throughout. He took the time to walk me through every feature of the 2026 XM, answered all of my questions thoroughly, and made sure I felt completely confident in my purchase. What stood out most was his no-pressure approach. Russ truly listened to what I wanted and worked hard to make the deal happen in a way that felt fair and straightforward. Communication was excellent — he kept me updated at every step, and delivery day was seamless and exciting. The BMW XM itself is absolutely incredible — powerful, luxurious, and packed with cutting-edge technology — and Russ made the buying experience match the level of the vehicle. If you’re considering purchasing from Bill Jacobs BMW in Naperville, I highly recommend asking for Russ. He delivers top-tier customer service and makes what can sometimes be a stressful process feel effortless. Thank you again, Russ, for making this such a fantastic experience! Alex Jayson.

We are so happy to have met with Alex Flinn. We were a little skeptical about the cost of service owning a BMW. Alex explained a lot of concerns that we had. We are now happy and are enjoying our BMW.

Best BMW Dealeeship. Service Advisor Alex Flinn is top notch. I love owning my BMW, and am a long time customer.