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My service writer, Jeff, went the extra mile for me and was a pleasure to work with. This is refreshing when using a dealer service department.
I’m happy with the results and the service . I’m treated like family here from Jeff and Mike
Just completed regular service on our X3 at Bill Jacobs and it was a great experience. Our Service Advisor Jeff Hulsebus listened intently as we described some day-to-day driving concerns, and he was quick to get us a quote for replacement tires which we had installed. Once Jeff had a good feel for the likely service time he proactively offered a loaner which was super helpful.
The people in this dealership are extremely cooperative and nice and professional. I would recommend them to anyone
Kevin was great to work with , not to mention super friendly and personable. Would highly recommend for anyone to ask for Kevin.
I recently purchased a new BMW x2 from Bill Jacobs BMW in Naperville, and the experience was excellent from start to finish. Josh Schneider provided outstanding customer service--knowledgeable, transparent, and attentive throughout the entire process. The dealership was organized, efficient, and easy to work with. I'm extremely pleased with my new BMW and highly recommend both Bill Jacobs BMW and Josh Schneider!
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