Had oil chage done. The Service was quick and accurate. They went over the inspection with me and I was on my way.

In April 2025, we took a leap of faith and purchased a brand-new 2025 VW Taos from Perrysburg Auto Mall—a dealership we’d never worked with before, and a brand we’d never owned. Thanks to Justin Windish, who went above and beyond to secure us the best deal possible, we drove home in a car we loved instantly. It felt like the perfect start to what we hoped would be a smooth journey. Then, in July, life threw us a curveball. We were in a collision, thankfully with no injuries, but our car was in need of repairs. We trusted Perrysburg Auto Mall’s Wreck Center to handle the restoration, expecting a standard process. What we didn’t expect, however, was the delay in parts—a wait that stretched nearly two months. With just one vehicle and school approaching, it was far from ideal. At that point, I might have focused on the frustration of the delay. But what followed turned this into a story of exceptional service recovery. After several calls, Eric Scott, Nathen McDaniel, and their team sprang into action. They didn’t just acknowledge the inconvenience—they fixed it. They secured a loaner vehicle for us when we needed it most, a gesture so rare that even our insurance adjuster remarked, “That almost never happens.” It was a reminder that Perrysburg Auto Mall doesn’t just sell cars—it stands by its customers, no matter the circumstances. Fast forward to today: our car is back, restored to perfection (though we did notice the gas tank was empty—let’s chalk that up to another story). Through the highs of buying our dream car and the unexpected challenges that followed, Perrysburg Auto Mall proved time and again that customer satisfaction isn’t just a priority—it’s a promise. In February 2026, we returned to Perrysburg Auto Mall to purchase a used 2020 VW Tiguan. The buying process was seamless, just like the first time. But the real test came a few months later when we faced engine trouble—excessive oil consumption, a diagnosis for a new engine, and a denied warranty claim. Once again, Perrysburg Auto Mall stepped up. They covered most of the cost themselves, reinforcing that their commitment to their customers goes beyond the sale. This isn’t a story about getting things for free. It’s about a dealership that listens, adapts, and does right by its customers, even when it’s not easy. Building a relationship with Danielle, Nathen, Justin, Keith, and Eric has made all the difference in our car-buying and ownership journey. No experience is perfect, but at Perrysburg Auto Mall, how they handle the imperfections is what truly sets them apart. We’ve recommended them to many over the past year and a half, and we’ll continue to sing their praises—because they’ve earned it.

Service rep communication was excellent. Took care of everything in a reasonable amount of time.

Did a great job of diagnosing my problems and repairing them. Did a good job of keeping me informed. Only issue was had an antifreeze leak after getting vehicle back. Had to return to dealership for repair of that leak. Which they did at no charge.

Good communication and honest feedback in a timely manner for a routine service. The staff were friendly and knowledgeable.

Great people. Great service. This is our second vehicle with Perrysburg. We will be back.