I’m not sure where all of these negative reviews are coming from... My experience working with Tri and the team was great! They were patient, transparent, and helpful from the start. I was considering cars from many different dealerships. Tri was by far the easiest to work with and didn’t give me unnecessary pressure like the others. Before I bought the car, they confidently allowed me to hire someone to inspect the car, and the results were better than I expected. When it came time to purchase, it was the same thing. No extra surprises. No scare tactics to get more money out of me. They were just helpful and real, making sure I was making the best decision. In the end, I got the out the door price. Icing on the cake is that they will deliver the car to you for a very reasonable fee. They drove the vehicle from Dallas to Austin same day for less than what it would cost for me to fly out there. Highly highly recommend. I’d absolutely buy from here again.

@Vandergriff Acura I had a fantastic experience with Taylor Jones at my recent service for my 2023 Acura TLX. Taylor is by far the best service advisor I’ve encountered since leasing my vehicle. He was upfront about what needed to be done, thoroughly reviewed the complete multi-point inspection, and clearly explained what was covered under factory warranty—including addressing my battery concerns. I really appreciated the text update system for service recommendations, which made it easy to make quick, informed decisions. Highly impressed and grateful for Taylor’s assistance. Highly recommend!

Vandergriff Acura has always performed service on time and according to the cost estimate. My service advisor (Taylor Jones) is a good listener and is very knowledgeable about the dealership and the Acura MDX.

During my recent service on November 1st, the customer service at Vandergriff Acura in Arlington was truly exceptional—well beyond Five Stars. Chantelle, the supervisor, is highly professional and warm, with excellent people skills. My consultant, Taylor Johns, communicated clearly throughout the process, and went above and beyond by personally checking my car after the service and explaining the oil-life status to me. Hailey also stayed in close contact with me and maintained great communication. The repair team did an outstanding job taking care of my car. Overall, I am extremely pleased and deeply appreciative of the entire team’s exceptional service.

The initial complimentary service, oil change, was done during this service. I was informed that the rear axil differential needed to be done to fully complete all required maintenance.

I love my new MDX! There were a couple hiccups with my paperwork but everything was resolved and I would definitely do business with Vandergriff in the future.