I have always purchased our cars from McCandless Ford. I will not be getting another one there. The cars have been great. The service has gone downhill. I get my cars back with grease and oil marks on the headliner, the sun visor and the side pillar. With my last two oil changes on different vehicles I have been told I needed service work. I told them I would do the work myself. Imagine my disappointment when I got home and checked the issues only to discover that the work did not need done. This has happened numerous times in the last couple of years. I have no idea if the mechanics are behind these issues or the service manager. I am leaning toward the latter. It has been different mechanics.

I had purchased a 2015 Lincoln in Sharon while in a bind for another vehicle. The one I purchased ended up with Transmission problem. Of course the place that I bought it did not work on Lincolns. I ended up with towing bills for two places and I was told right up front from John Hoover that it would probably be at least 3 or 4 weeks. I okayed the repair and with all the COVID restrictions I knew it would be more than 3 or 4 weeks. I did not call them because I really felt that they were giving me good service. John did call me to tell me that I was the next one in line and I thanked him and I told him that GOOD things were worth waiting. I was informed in about a week that my vehicle was ready for pickup. They had to put in a NEW complete Transmission and that it was under Warranty. They checked the Battery and I told them to replace it. When I arrived to get my vehicle I was immediately welcomed by the receptionist and John and another person. I had to wait for about 30 minutes for the replacement of the battery and the waiting room was very clean and comfortable. I have seen some very crude waiting rooms and heir Tv's were not working. I have a 2011 Ford Ranger with about 58,000 miles long bed and I will be replacing it in a year or two and you can bet it will be from McCandless FORD in Mercer, Pa. THANK YOU TO BONNIE, JOE AND JOHN Frank Vanderslice USMC RETIRED M/SGT and YES they all thanked me for my service.

Everyone at the dealership was very professional And I love my new ranger

My friend just bought a new Ford from this dealership. The staff was pleasant but I would never buy from this place. They delivered their $50k car with mud in the wheel wells and mud in the trim around the doors and tail gate. Worse, some idiot put three holes in the bumper for a license plate and PA does not have a front plate. This dealer has no pride in what they are doing and should be ashamed of how they present their product. Mr McCandless you must do better. I can’t believe that you don’t monitor what your employees are doing. You have convinced me that I need to go to a different dealership for my Ford!

No nonsense attitude. The sales person Mike Roddy was very friendly and accomadating and made the buying experience a pleasant one. Explained the features of the car very thoroughly.

Called Josh, went based on the pictures & description of features. Drove 2hr. one way only to find several of important items not on vehicle!!? My husband, also, drove 1.5hrs. one way to meet me there..when I questioned Josh, he turned it around on me, as if I should have gone down the list to have him go check?!!. He, also, said "Oh our ad guy sometimes puts descriptions that don't match" for vehicles & again said "BUT you should have asked me to go look to see if the various features were there". He, may as well, have said you 'can't believe what we post'. Well, that's now a given.!!