Upon delivery of my vehicle, I learned that the contents (insurance, registration etc.) of my glove box had been thrown into the garbage. This was exceptionally irritating considering the upholstry was not even cleaned and the wax was spotty at best. Personal items were also taken and unreturned. When I brought this up I was told the detailers "only make 6 dollars an hour"!!! The service deptartment also failed to fix the sunroof as I would learn a week later when it would not close. The screws and assembly that were taken apart to repair this part was not even tightened afterword. (Maybe they knew it would be back.) After the sale, agreed upon specifications were not met. I got the old "got your sale on to the next one, thanks." Minus the thanks. When I became upset about these things and expressed this, one of the dealers (whatever it is he does there) proceeded to talk in a rude manner about me in the showroom, unknowingly in front of my spouse and child. On top of this, while waiting outside for my car I noticed an angry woman leaving and then heard the unprofesional conversation between the dealer and the other office guy. "Oh she's going down to Kia... good my brother works there. I'll squash that deal too!" I was appalled with dealership on every level. Lesson learned. Get exactly what you agree upon DELIVERED, before you sign anything. And don't go to Performance Pontiac.