Not sure why these guys are rated 4.5 Stars here and less than three most other platforms... Terrible dealership. Won't provide a loaner car on recall work. How is that my fault, that my Volkswagen is faulty and needs to be repaired? I was quoted the accurate repair time when I made the appointment, but upon checking 2 days later I'm now told it's going to be 6 hours to do a one and a half hour job. I also can't get a loaner car because Volkswagen isn't making any money off fixing something wrong with their product. Definitely won't ever shop with Volkswagen Southtowne again. Likely won't purchase a Volkswagen ever again.

Troy, Braden, Ray, and Axel at VW SouthTowne and the gold standard in expertise, customer service, and professionalism. I recently purchased used cars for my wife and son. I could not be more pleased with the buying experience. Ray was incredibly knowledgeable, helpful, and prompt throughout the process. He facilitated several important things behind the scenes that really made the difference. He took time to understand our situation and provided excellent options that helped lead us to our purchases. Axel was equally as impressive and professional. He took extra time and care to explain the financing process to our son who was buying his first car from a dealership. It was such an educational and insightful conversation, and will help our son navigate future financial decisions. Axel also worked very hard to find the right institution for our specific situation. Troy and Braden, as always, gave us the best deal anywhere in the region. We are truly grateful for their longstanding and continuing commitment to helping meet our family’s automotive needs. Vielen Dank VW SouthTowne!

Great atmosphere and friendly service advisors who value their customers time. Thanks for everything today!

I’m not sure about the dealership as a whole but Ray was a pleasure to work with. He was very respectful and answered all of questions honestly and thoughtfully. Great experience.

Well prepared for my visit - Stan the salesperson was very knowledgeable and service oriented. F&I was a very good experience.

Had appointment for 7:00 and they never looked at my car for 5 hours and after I had called