The high level of integrity, professionalism and sincere respect is so evident in all of the staff at this dealership. Especially, Haley whom I have had the pleasure of working with on both cars. To be greeted by name and with her big smile sets the tone immediately. She is very prompt in returning calls and texts and is so willing to resolve any concerns I made have.

My rating is of Courtney Gale, Business Manager, specifically - while there were some hurdles to clear with my out of state purchase, and the overall state of the vehicle, she was exceptional. She helped me significantly, and was follow up on the status of my car on her days off, after hours and on the weekends. I wish all customer service experiences were like dealing with somebody like Courtney. I could not recommend her more, fantastic service. Keith F.

Visited BMW of Waterbury for my recent vehicle purchase and couldn't be happier. I worked with Dennis who ensured everything was perfect all the way through from test drive to signing. Huge thanks to Jason too. Highly recommended!

Matt Louis worked with my wife getting the 3series and experience was the best. Definitely recommend

I cannot speak highly enough of my experience with BMW of Waterbury. Recently, I was faced with a daunting situation as I had a safety recall on my BMW just days before a planned family road trip. I reached out to General Manager Jason Herndon and within minutes, he had a solution in place. The team at BMW of Waterbury worked tirelessly to ensure my car was safe and ready for our trip, completing the necessary repairs in record time. The level of customer service I received from BMW of Waterbury was truly exceptional. From the moment I arrived to pick up my car, I was greeted with smiles and professionalism. Jason even took the time to personally check in on me and make sure I was satisfied with the service. I am beyond grateful for the swift and efficient service provided by BMW of Waterbury. I would highly recommend this dealership to anyone in need of top-notch customer service and quality care for their vehicle. Thank you to Jason and the entire team at BMW of Waterbury for going above and beyond to ensure my safety and satisfaction. Bravo to BMW of Waterbury!

This is my second review. Can’t say enough good things about Misak and the team at BMW of Waterbury. They went the extra mile for me even after the purchase. I needed something fixed and Misak got me right in to the service team and they did a fabulous job. Great place. Great service.