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service Dept.
parts Dept.
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The experience was good and everything was handled in a professional manner. Thank you to Josh and the team.
I recently purchased a brand new 2026 Golf R from City VW of Evanston, and I had an outstanding experience. Randy, my sales guy, was absolutely amazing throughout the entire process. His professionalism and expertise were evident, and he guided me seamlessly from start to finish. Not only did I get a fantastic deal, but his service was truly exceptional. If you're in the market for a VW, I highly recommend reaching out to Randy at VW of Evanston– you won't be disappointed
Great service, communiation, and nice people. Highly recommend coming to this dealership, very approachable sales employees.
Narcis was a breath of fresh air to work with. He is a true VW enthusiast and I found it very easy to work with him
Love my new car. Special thanks to Narcis who walked me through all the available options before I could find the exact car that I wanted.
I enjoyed the non-pushy approach by salesperson. He was very patient with me as I took some time making a decision.
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