Customer care was great, service took a little longer than expected. But staff was very accommodating.

BMW of San Rafael made this experience so incredibly painless and easy. They took care of everything and I had no worries. They provided me with updates on the status of my vehicle and took care of a loaner car for the duration of this repair. 10 out of 10 rating.

Recently, my BMW X3 M40i was scheduled for routine service and a lease-end inspection. During the evaluation, it was determined that the vehicle required additional attention, which Ryan addressed with exceptional care and expertise. He went above and beyond to ensure the vehicle was restored to optimal condition, providing a seamless experience as I moved forward with my decision to purchase the vehicle.

I recently decided to purchase my BMW X3 M40i at the conclusion of my lease. Throughout the process, Luis Chinchilla and Josh Idell ensured a smooth and efficient experience, keeping me consistently informed at each stage. They took the time to understand my circumstances and demonstrated a strong commitment to aligning the transaction with my preferences. In addition, Joshua Sirof from the Finance department finalized the purchase with a high level of professionalism and courtesy. Collectively, their efforts reflected a truly first-class customer experience.

Well run dealership with good service department and support. Strong focus on customer service, and easy to work with.

Tim was delivered exceptionally good service. More importantly he did a thorough review of all the items that required repair and maintenance. He made sure my car was ready very promptly. Tim meets and exceeds expectations.