Terrible customer service there only interested in selling you a car and taking your money after that good luck

So I went to first Kia of Simi Valley to purchase a brand new 2026 Kia EV. I asked the dealer if Kia would buy out the remaining five months of my lease. They agreed to do so and I purchased a 2026 Kia EV. I did not lease the vehicle. Paid cash. A few months later I get a bill for 400 dollars saying I owe a disposition fee. Which is a turn in fee. I called Kia finance and they told me I owe the 400. Tried to explain to no avail that First Kia bought out my lease. I called First Kia and they refused to work with me. So I owe the 400. It was NEVER explained to me about that I would owe the disposition fee. If it was explained to me we might have worked out some sort of deal. I will NOT ever do business again with this dealership.

Worst of the worst.......when the dealership did not like my review on Yelp following a dispute about the service on the vehicle that was referred to the State Bureau of Automotive Repair, they decided that I was no longer welcome at their stealership. Take your business to another dealership if you value your automotive dollar.

I typically do not leave negative reviews, but my recent experience with this service department was deeply disappointing. From the outset, communication was inconsistent, and several commitments made during the process were either delayed or not fulfilled as promised. Attempts to resolve the issues directly with the department were met with minimal responsiveness and a lack of accountability, which only added to the frustration. I have since raised these concerns with KIA North America, who confirmed they are reviewing the situation. While I hope this leads to improvements in how the department operates, I have my doubts as the lack of professionalism and integrity looks to be systemic.

I charged $3,000+ over MSP when I purchased my Niro. Knowing I was in desperate need of a vehicle, they said "pay it or we will find someone who will". I had no choice unfortunately. After having it serviced there twice, which took forever even with an appointment, I have chosen to never return. Since then they have continued to email me "You came in to 1st Kia but didn't buy, and that's totally fine, But right now, the timing couldn't be better". WRONG! Don't even get me started on this "Johnny Kia" nonsense. Clearly this guy doesn't want any accountability. The staff when I called wouldn't even give me his name. "He goes by Johnny Kia". I don't care what he goes by. I want to know his REAL NAME and it sure as xxxx isn't Kia.

Brian was great and explained what service would be done, this was my first visit and I left very happy and will return anytime I need service on my 2023 Kia Forte.