After I committed to sale I was pressured to complete it that evening. I was tired and hungry and did not want to drive a new car home at night

Great customer service and superb professionalism and great follow up with the customers. I will definitely go back for all Toyota purchases

Multiple problems were identified and corrected and the car is now in good condition and runs well .

I want to take a moment to recognize Sergio Vasquez, our Service Advisor at Shottenkirk Toyota, because exceptional customer service deserves to be recognized. My wife and I recently brought both of our vehicles in for routine maintenance, and Sergio made the entire experience outstanding from beginning to end. What impressed us most about Sergio was the way he treated us. He was personable, friendly, professional, patient, and genuinely caring. He took the time to listen to our questions, explain the recommended maintenance, keep us informed about the progress of both vehicles, and make sure we were comfortable with everything being done. Sergio never made us feel rushed or like we were just another appointment on the schedule. He made us feel like valued customers. His communication was excellent, his attitude was positive, and he went above and beyond to make what could have been a routine—and sometimes stressful—service visit an easy and pleasant experience. That kind of customer service makes a difference. Sergio represents exactly what outstanding service should look like. He is knowledgeable, trustworthy, personable, and truly cares about the customers he serves. Shottenkirk Toyota is fortunate to have someone like him representing their service department. My wife and I sincerely appreciate everything Sergio did for us and for taking such great care of both of our vehicles. Sergio Vasquez—thank you for being phenomenal! If you're looking for a Service Advisor who will treat you with respect, communicate with you, and make sure you are taken care of, ask for Sergio. Thank you, Sergio, and the entire Shottenkirk Toyota team, for taking great care of both our vehicles.

Sergio was amazing! We would love to work with him every time. Always gave us updates, great customer service, a valuable team player.

My service advisor Bennet is very professional and I trust him. I also like the video depiction they now provide on the vehicle inspection. I will use them for all my vehicle servicing needs and will certainly consider them in future if I get a new car. I also enjoyed their shuttle service- cars were super clean and drivers professional.