2601 Erie Blvd East
Syracuse, NY 13224
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Very nice dealership, clean , neat, the parking lot is extremely organized , easy to drive around. We purchased a "24" Palasade from Jay. Probably the best experience I've had buying a vehicle. Jay was great, informative, he wasn't pushy, just a nice guy and good salesman.
We had an appointment made the prior day with Marissa. We arrived and asked for her. We were told that it was her day off. Why did she make an appointment knowing she would not be there? Strike one. Another salesman offered to help us. We had asked Marissa if this car had certain things on it and she said yes. This new salesman said it did not have the items we wanted. Strike two. He went to the car we were interested in and it would not start. He said the lights were left on and killed the battery. Sounded wrong to me because the lights will turn off after a while to save the battery. He had no clue. They tried to jump it and it would not start. Strike three. At this point we said we were not interested and left. They lost a sale, we had everything we needed to complete the sale with us. Could have been done in just a couple hours. Guess they did not want our business.
I didn't know anything about buying car before going to Fucillo. I was greeted with great respect and told all available options for buying. It was overall a pleasant experience for me.
I had a great experience at Fucillo Hyundai of Syracuse. Mr. Slater was extremely helpful in getting me a new car for a great price and the best deal possible considering my situation. He was able to speed things up and work with me in being able to buy a car before driving back to my new residence out of state. Best experience yet and I absolutely love my new vehicle!
My first guy was great the Brian guy should be fired he should not be working there and the girl after was really nice and helpful
I was pleased with my Sonatas reliability and was looking for my first All Wheel Drive. I had never leased before, but it made sense at this time and Mr. Shanahan explained the way to go about doing that. He was also very knowledgeable about the Tucson and its features. He was helpful in every reguard.
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