Took my vehicle in today and Sierra helped me and she did an awesome job helping and explaining all that was done, waiting room and bathrooms very clean, overall my experience was Great.

Took my 2003 Matrix that I bought new from Tony Divino Toyota in Riverdale in for the annual emissions test. As usual, the service people were great and got everything set up quickly and in a friendly and positive attitude. I waited win the waiting room and they came and got me when they were finished. Everything was explained well and I was pleased with the good service.

I’ve been to this location before without issue, but my April 15, 2026 visit was extremely frustrating. I scheduled a same-day 20K maintenance at 11:00 am and was told it would take about 88 minutes. Instead, my vehicle wasn’t even started nearly two hours later, and the total time came to about 170 minutes—almost three hours. What made this worse was the lack of communication. I received no proactive updates and had to repeatedly track someone down for information, sometimes asking other staff when my advisor, Gisele wasn’t available. I understand being short-staffed, but that’s exactly why accurate time estimates and realistic scheduling matter. If you were running that far behind, I should have been told upfront or given the option to reschedule. I was nearly late for work when I finally was given my car keys. Waiting nearly three hours for a service quoted at 88 minutes—without updates—is very unacceptable. This is your job, you service vehicles and know how long it should take to maintain based upon what each car needs. Better communication and scheduling are needed. I suggest allowing extra time, just in case. I have no desire to talk to management about it, my review says what they need to do to improve and keep customers. They can't give me my 82 minutes back.

From the moment I drove up to have my vehicle serviced, the service person was asking to buy my vehicle. Every conversation I had with the service person, he kept asking to purchase my vehicle. This is not something the service department personnel should ever do and it was incredibly frustrating and unprofessional.

Friendly, Fast, and Caring. Great experience! Super Smooth Process. I’m so happy I’m finally with Tony Divino Toyota.

The worst dealer and dishonest, and they don’t back up anything they sell you