These guys are always pushing the limits on so-called necessary repairs. Four years ago they said my exhaust system needed replacing, which was weird because it wasn't noisy at all. I declined then and they never brought it up again since — was it all a scam? Now they claim I caused a chip in the windshield of a loaner car, which I never saw, and tacked another $100 onto my $2800 repair bill. I've now spent upwards of $15,000 with them over the years. This his how they treat their loyal customers? They don’t even wash your car after servicing it. Skimming for dollars seems to be their business model.

Ric and the rest of the team at Fields Mini are the best in every aspect. I have done a number of transactions with them and they’re always professional, courteous and easy to work with.

I did not have a good experience with the service department. Communication was lacking and they kept my car for four days. At first, they were very good about telling me what was wrong with my car and how much it would cost, but actually fixing it was a whole different story. I called, they would promise it the next day. After another 36 hours I called again. Still not ready. Finally, we said we'd just pick it up done or not. Then, "magically" it was finished! When I did pick it up and paid my $4,000 bill, the check out person was very rude. She gave me my receipt and turned her back to me. I had to ask, "Where is my car?" She answered, "Through that door behind you." Mind you, that door was small and was across the showroom. How was I to know where to go? I will never go to this dealership again. I will never buy a MINI again which says a lot because we owned FOUR at one time!! Clearly we WERE big fans! Not any more.

Service department is horrible. They do not communicate and they quote me different prices over the phone vs when they have my car. Then when I refused service and asked for my car back they wrote in their notes to not longer pick up my car to make it seem I was being unreasonable for being upset at their lack of communication and giving me the run around with pricing. Also I always make an appointment for service and they never see my car within a reasonable time frame (they get my car at 10am and don't see it until 4pm)

Very responsive, honest, and helpful sales associate. He was quick to respond to my online inquiry.

This is my second Mini Cooper both orange but my first time working with Ric at Mini of Glencoe. Ric provided an extraordinary experience that will keep me coming back to the dealership for any needs. Ric has a high level of product knowledge and it's great at meeting people where they are as far as explaining the new features and benefits. 15/10 highly recommended.