14705 Gulf Freeway
Houston, TX 77034
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This would have been the 7th car I purchased from this dealership in a 10 yr time span, however when my paperwork was in finance JEREMY sold the car from under me What a disgraceful dispicable unprofessional Way to run a business and this was done by a manager no less I am beyond disappointed in how dishonest a manager behaves in a high end dealership as this one is.
After my previous comment, they did not respond to the imperfections, after my comment, they promised to send one of the parts, I sent photos of the evidence, but all the information was simply IGNORED, because no one else contacted me. I recommend better attention and sincerity. Christopher Walker and Billy Frank were very kind in guiding me with my purchase, since I was negotiating my vehicle from Utah. I can't be completely happy because I asked for photos of the imperfections and they omitted several of them that are very obvious such as: Right Passenger Side Door Mirror and Right Passenger Rear Reflector Light Bumper are broken, I didn't want to argue about it and agreed to take the vehicle like that, because it was a long trip and I didn't feel the availability of the person who attended me at that time, because I made him know those details and he didn't say anything about it; I recommend in the future to be more honest about these details, with clients out of state.
I'm a faithful customer at CLEARLAKE INFINITI, because of Alejandro he is the best as always!
This is the first time I have been in this dealership, and I was very impressed with the friendly service. I asked questions and got clear and complete answers. Very pleased with the personnel.
Service department is super friendly and helpful, kept me informed. Definitely will be coming back!
Nicole Hernandez was extremely helpful in dealing with my warranty company and keeping me informed throughout
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