I visited the parts department and purchased a Valve Cover ($500) and I installed it (I am professional automotive technician with 10 years of experience) after a few miles of driving the vehicle starts smoking, I performed a visual inspection of the engine and found the valve cover leaking. Spoke to the parts manager and he said warranty protocol is to bring the vehicle in to the shop that way one the of BMW technicians could verify the warranty. Brought the vehicle in cause am 100% it BMW was going to grant my warranty. Nope, the technician said it was a pinch gasket. SMH. I didn’t want to argue and paid the diagnostic fee $240. I bought a new OEM gasket from the same Dealer, installed it and the Valve cover is leaking from the same spot as before. After $800 or so BMW has failed to warranty me a Valve cover that’s defective and lied that it was a pinch gasket. I’ll give them a 0.

Worse service experience ever. They’ve had my car for two weeks now and still no resolution. This is a brand new one week old car. I understand that it might take time to diagnose an issue but the service advisor, Alrjandro, is the worst ever. It’s nearly impossible to get ahold of him for an update and when I do he gives me very little info and just tries to get me off the phone. I spoke with another SA Garrett and he was good in that he took the time to tell me what the mechanics note was and what the next steps are. Alejandro just says he’ll give me an update the next day and then avoids my calls. If you have issues with your car, do not bring it there. Go elsewhere. If you must bring it there, anyone but Alejandro.

Only one star because the dealer ran my credit and then denied me. I went to another dealership and got the car I wanted within my price range. The first bad experience with one salesperson who was aggressive and said bad things about my old salesperson who moved to another dealership. The second was the fact they wanted to compare numbers which is scandalous. I have bought over 10 BMW's with Nick Alexander but this place cannot compare. Do your research and don't let them run your credit unless they agree to the numbers. I have top notch credit so shame on me for not making them agree to the budget before signing the application. Grateful I went to another dealership and got the exact model I wanted without the frustration.

If I could leave zero stars, I would. This dealership lived up (or rather down) to the reputation of car salesmen (they were all men). I first attempted to purchase my third BMW there several weeks ago, speaking to a salesman named Isaiah. He did not send me any specifics/breakdown of costs/ details, even though I requested them several times. He did email me an illegible screenshot he took with his cell phone. Then he vanished. A week later, someone else called, "following up". Most recently, I agreed to purchase an EV there. I went to sign the papers and take possession of the car eight days ago, having dealt with another salesman, Stanley Liu. Mr. Liu had promised me that there would be no last minute surprises or changes, and said he had sent me all the info I needed to set up a lease. The dealership calls itself "Downtown Los Angeles", when in fact it is miles away, in Vernon. Not familiar with the area, I used Waze and it took me over 1 1/2 hours to get there from mid-city. Mr. Liu presented me with contracts and paperwork which contained several changes, unexplained added costs, and numerous items that were not disclosed previously. Several other men, without introducing themselves, came over and brusquely appeared surprised that I would want to read the fine print when signing a contract for a $50,000 + car. I was told that a manager would get in touch the next day with the information I wanted. Marwan Salah called the next day, rudely saying that I had "refused" to buy the car, and "was I or was I not going to buy it." I asked about the omissions, additions, and inaccurately marked up fees by the dealership which are set by the California DMV, and he said "where did you get these figures, from the internet?" He offered to reduce the leasing cost by (I am not kidding) $3.00 a month, Eventually he agreed to lower it by $12 a month. We agreed and I was informed someone would be coming to me that day to sign papers and I would give them a deposit check. Ten minutes later, the General manager, Ruben Espinoza, called, announcing that I had to take possession of the car that day, otherwise no sale, even though I had previously agreed with Stanley Liu that I would pick it up the following Friday. He eventually backed down and said I could sign everything necessary, pay, and take the car the following Friday as arranged. That was yesterday. Once again, I drove out a second time to the dealership in an extremely uninviting neighborhood, from actual Downtown L.A., getting lost with the Waze directions for an hour+ again. When I called Mr. Liu, asking him how to best get to the dealership, first he told me that he's not from L.A. and doesn't know how, then told me to "Google it". When I finally arrived, I was ushered into the "finance officer's" office. She presented me with a contract that had completely different figures, costs, and charges than the one I had received the week before. I understood that there would obviously be a change as a result of the $12 monthly reduction, but there were many additional numbers changed.. Ruben Espinoza came in, and when I began asking about these 11th hour surprise numbers, told me that "I had had a week to read the contract". A contract that was altered without my knowledge and presented to me in their offices the night of purchase. He refused to throw in rear floor mats (an extra cost of $70), and I left without buying the car. I'm actually relieved, because although I still want to buy another BMW, I feel that I dodged a bullet by refusing to make a purchase from such a consumer unfriendly, dishonest dealership.

I have been with Nick Alexander BMW since 2017. I am still with Nick Alexander. The reason why is that their service advisors (when you bring your car in for service, etc.), and the work that is done. The service service advisor I have - Jeffrey Manarang - I cannot speak highly enough! He is professional, ensures that all my needs are meet, gives me excellent guidance of what should or not be done. Of important note is that when I have issue with something that has been done, he immediately doubles down to ensure that the correction is to my satisfaction - which it always is! Jeffrey is honest, his expertise cannot be surpassed, and ensures all my needs are meet, without question. Since I have had my BMWX3, I have always gone to Nick Alexander for the routine service required, as well as that which is not. The reason is Jeffrey Manarang! BMW of Downtown LA - you have a super star working for you and your customers - Jeffrey Manarang!

Great service from the team at DTLA! They made the process simple, quick and seamless