very expensive repairs and apparent service dept. manager not helpful. service has become ver, very expensive

Steer clear of DARCARS of Bowie unless you want to get cheated, bamboozled, lied to, or have your time wasted. The Sales Team, Finance Team and General Manager are all crooked. Don’t believe me? DARCARS of Bowie had to refund consumers $3 million for unauthorized fees in March 2025. Search: DARCARS BOWIE SETTLEMENT…see for yourself. DO NOT DO BUSINESS WITH DARCARS! https://www.wusa9.com/article/news/legal/maryland-attorney-general-bowie-darcars-car-dealership-honda/65-0834a0d4-829d-48cf-b9d3-456e0bc20ba2

They completely took advantage of us. The paperwork was full of hidden and inflated fees, and once the sale was done, they disappeared — no calls, no follow-up, nothing. I truly regret trusting this dealership.

SCAM!!!!!!!!!!!!!!!!!!!Maliq Stokes sales person sold me a 2020 Infinity q50 when I asked if there was a second key before I signed the deal he said yes. I buy the car and he gave me one key and a empty tank of gas. I ask about the other key he said they will try to contact the previous owner. I followed up every day regarding the second key and he said we can’t make cut a new key because it’s not a Honda key. I called the manager for 4 days and never received a return call. Finally, I was able to reach the used car general manager he said why didn’t I ask me, and he was unaware and there is nothing he could do. I said if your selling cars why didn’t you say there was one key and he said I should of ask. Well, I asked the sales guy, and he said yes. This is unacceptable and I will never go back to the dealership again.

I took the car in to fix the air conditioner which is under warranty from Honda. They informed me I needed other services done. I had the other services performed, no confidence that those other services were done correctly. I went out to the car and it was still blowing warm air. Had to leave the car and it took them from Monday, Tuesday was a holiday and I did not get the car back until Friday. It was technician error, they left off a second snap ring, it took all this time to figure that out. Money should be refunded for the other services rendered as I am not confident that anything was done correctly and all the trouble they have put me through. Customer service is horrible, they do not call, you have to call and you can never get through. The phone just rings and rings and rings. I was also struck by a vehicle while I was there, although I was not hurt. I will never come back to this dealership ever.

Once you purchase a vehicle, the staff at DARCARS Honda will abandon you. Good luck trying to get any services/assistance after they have your money. They ignore commercial calls, commercial emails, and even calls/texts on their work cell phones. I purchased a used vehicle from DARCARS in January 2022. The process to purchase went quite smoothly. However, I never got my title (to clarify, I purchased virtually and had a family member drive the vehicle to DE since I was sick). I live in DE, so I attempted to call to inquire... I called, left many messages on the commercial phone line, and no one ever responded. I called/texted employee work cells, and they ignored me. I stopped by DARCARS Honda on Thanksgiving weekend (I live in DE), and I met the general manager, Payam Marandloui. I was told that I cannot get paperwork "because even though we're open, it's a Sunday." However, he offered to sell a car... so apparently he can sell a car on Sunday but not give me paperwork for a car I purchased from his dealership. He told me that I cannot get my title from the dealership, and that I needed to buy one from my local DMV. I contacted my local DMV, and they informed me that my dealership needs to provide my title, since it reflected in their system that DARCARS Honda had my official title. When I asked the DMV about my dealership telling me to buy one from them, she confirmed that they were making me buy a duplicate. When I reached back to the dealership, no response. I contacted the general manager and finance rep, Daniel, directly and they ignored my calls/texts.