My husband owns a Ford F150. Not sure of the date but he took his truck to Blue Springs Ford to have the hub bearing replaced as it was going bad and they replaced it under warranty. The truck started having the same issues. My husband is currently a diesel mechanic and was a tire technician for many years. He diagnosed the problem again as the same hub bearing going bad. We recently moved so he took the truck to Richmond Ford. They diagnosed the same issue and said the hub bearing needed replaced but they could not replace it due to the warranty and that Blue Springs Ford had already replaced it so we needed to take it there. What a major inconvenience! So we then dropped off at Blue Springs Ford and a day later they called to tell him that it is not the hub bearing but the tire. He explained it was not and a asked they look at it again. They supposedly did and called him again to tell him it is not the hub bearing but the tire. Two people have diagnosed it as the hub bearing but they did not care. I called and left message for a manager by the name of Mike Knott but no return call. We will never take our truck to Blue Springs Ford again!!!! If something happens to my husband or the truck due to this not being replaced, there will be a lawsuit! On 1/13/25 my husband’s hub bearing was replaced thanks to Sam Bell. After his response to my concern, I reached out and with no hesitation he offered a replacement and was taken care of. We greatly appreciated! As much as I would love to give a 5 star, it was an inconvenience at the start but was made up for so I do feel this needs to be known. Thank you again Sam Bell for your excellent customer service!

Theirs was our first time buying from Blue Springs Ford, and we worked wonderful and friendly employees. We love the car, and also…they have great coffee!

We have been purchasing vechicles for over 50 years, our experience with Blue Springs Ford has been one of the best. We rank the dealership excellent!!

No pressure to buy, and they made sure i got what i wanted in a vehicle

They were very helpful and answered all of our questions. Great to work with and we never felt pressured. Also if our salesperson was busy they made sure someone helped us.

2 purchases 7 months apart. Salesman Josh Drummond was phenomenal and finance manager Josh Page was great as well.