We had an excellent experience at Santa Margarita Toyota from beginning to end. Owen, our internet contact, was very kind and helpful on the phone and made us feel genuinely welcome as soon as we arrived at the dealership. JC, our salesperson, was knowledgeable, respectful, patient, and never pushy. We never felt rushed into making a decision or pressured while working on the deal. He gave us the opportunity to test-drive two different vehicles and made the entire process feel comfortable and stress-free. Halston, the manager, was also extremely kind and cooperative while working with us on the numbers. We originally came in looking at a used 2025 Camry, but he was able to work out a much better deal for us on a brand-new 2026 Camry, which we are very happy with. Richard, the finance manager, continued the same great experience. He clearly explained the additional products, warranties, and services available without ever making us feel pressured to purchase anything. We chose a few options that made sense for us, and he was very helpful in giving us a good deal on those as well. The entire experience—from our first contact to the final delivery of the vehicle—was smooth, relaxed, transparent, and respectful of our time. Having worked in car sales myself in the past, I know the difference between a dealership that is focused only on making a sale and one that genuinely cares about its customers. From our experience, the team at Santa Margarita Toyota is honest, trustworthy, professional, and truly customer-oriented. Thank you Owen, JC, Halston, Richard, and the entire Santa Margarita Toyota team for making the purchase of our new Camry such a positive experience. We would absolutely recommend this dealership to anyone looking for a Toyota! ⭐⭐⭐⭐⭐

We had such an awesome experience at Santa Margarita Toyota last night. Huge thanks to Kevin, Otto, Kai, and Ephraim for taking such great care of us. My daughter turned in her Toyota RAV4 lease early and drove away in a brand new hybrid RAV4 for the same monthly payment she was already paying. She was completely blown away. She drove it to work this morning and was absolutely in heaven. She’s stoked to have a new car, better gas mileage, and such a great deal. What made it even better was how easy and pleasant the whole process was. The vibe at Santa Margarita Toyota is super low pressure, but still really helpful. Everyone was friendly, professional, and easy to work with. Toyotas are already great cars and people want them, but if you’re going to buy one, this is the dealership to go to. They didn’t have the exact 2026 RAV4 she wanted because they’re so new, but they ordered it, called us the day it came in, and made the whole process so smooth. Turning in the leased car and leaving with the new one was way easier than we expected. My daughter and I both said the same thing when we left: that was the easiest transaction we’ve ever had at any dealership. We’re so thankful and highly recommend Santa Margarita Toyota. Great people, great service, great dealership!

Poor service depart and poor leadership. Very dishonest in all of their dealings. Local community boards recommend going to another dealer if you’re convinced that a Toyota is for you.

Just had such a great time trading in my car and getting a new one at Toyota RSM. The whole process was super chill and way easier than I expected. Everyone there was really friendly and helpful—they didn’t pressure me at all and made sure I felt good about everything. They gave me a fair deal on my trade-in, and the whole thing was smooth from start to finish. The team answered all my questions and helped me find the perfect car. Even the finance part (which is usually kinda stressful) was super easy. Honestly, if you're thinking about getting a car or trading yours in, you should totally check out Toyota RSM. Best car-buying experience I’ve ever had. Big thanks to the team there!

Hopping on here to commend Alan Modessa and thank him for his excellent customer service and overall manner. He was communicative, educative, and highly responsive to our needs. Thanks for being kind and patient with my older mother.

Absolute scammers . Had a deal in place . I started the online paperwork , I was told I had to wait to get the vehicle , because it was being serviced . I call back two days later to see if it's ready , and they tell me sorry we sold it l a xx night ! When I asked how they could do that when we had a deal they went silent . Avoid this dealer at all costs. They must have a dozen bot giving them good reviews on google.