Best car buying experience of my life! Taylor and Kyle were so helpful and easy to work with. Great dealership. Well worth the drive from Shreveport area!

Found truck in cars.com. Had to put down a deposit of $1000 (NON REFUNDABLE) to hold it for 3 hours till my family could get there. Got there and my wife and son picked it up after my wife paid for it. I didn’t drive it, my fault. I could not have held it without $1000 (NON REFUNDABLE) deposit till I got off work to drive it. Had she changed her mind upon arrival, the deposit of $1000.00 was NON REFUNDABLE. Truck was fine except for 1 little problem dealership failed to mention. It has a transmission shudder between 35-45 miles per hour under slow acceleration, so I will probably wind up needing a new transmission. Now the truck is a 2006 Toyota tundra with only 80,000 miles, but it had a 1 7/8 and a 2 3/4 hitch ball on the back, so whatever was pulled was probably the transmission culprit. Needless to say, the integrity of the dealership comes into question even though everyone was nice overall. So, buyer beware when getting a used vehicle at Shapen Toyota. What adds to the bad taste is that the car fax showed all the maintenance was performed at dealer, so I find it hard to believe that the transmission problem never came up. Anyway, buyer beware!

Easy, honest dealership to deal with. No hassle, no back and forth! Kathy was an absolute pleasure to work with! At the end, there were no surprises or gotchas, just the deal agreed upon--refreshing these days for sure!

Very customer friendly. Quick response to internet inquiry. Wendy was above and beyond helpful. Even got to meet owner of dealership. Made buying a vehicle a pleasant experience. The actual transaction also very easy and efficient.

Shapen Toyota is Awesome, Amazing and Wonderful! My 2013 Honda Ridgeline was totaled due to flooding and water damage. I live in New Orleans LA. I found a 2013 Honda Ridgeline with only 31,000 miles on it at Shapen Toyota in Marshall TX. Tyler, Kyle and Wendy not only met, but far exceeded my customer service expectations. They made my long distance truck purchase seamless! Love Love Love Shapen Toyota :-) seth

Great service after the sale. Bought new Toyota from these guys since they bought the store in 2018. Mr. Tucker (the manager) works closely with me every time. Would'nt buy a car anywhere else. Dave Johnson