This compnay rips you off, does not diagonse any issues with my work trucks, over charges you, the services department Jessica uneducated, horrible customer service, and is clueless, this compnay is trash so are the employeses! This compnay never takes responsiblity of any mistakes and will waste your time and money. Allen GMC in Laguna Niguel is amazing, great services and the services tehnicians know what they are doing.

I looked up a vehicle on the company website and came to a good deal. It came out to 505 a month on a 36 month lease. I was in contact with a sales person. So I rented a car and my mind was made up I was driving back in my new vehicle. So after test drive I decided to make sure #'s were correct before I ran my credit. (800 credit score with no debt). So the sales/finance manager came back with 771+ a month lease for 36 months. I told him and showed him what I came up with from their company webpage. His words were "Dealer Fees". What dealer fees come up to 266+ more a month for 36 months. That's around 9600 in the life span of the lease. I've asked for an explanation on the fees from my sales person, 2 different sales managers and have still to hear from back. I cant get an explanation for these fees.

Very complicated and disappointing. I've bought so many vehicles in my time and I've never experienced anything like this. It was as if they were doing me a favor. They made my transaction a miserable experience. I seriously regret going to them. If you are cash buyer they will do everything they can to prevent you from paying cash. They make money on financing your car. They wanted to run my credit and provide them with all my financial details in order for me to pay cash for the vehicle. Never again.

Very rude and unprofessional! Cynthia was a.rude and uncaring as.they come. Unhelpful and uncaring dealership! I would look elsewhere!

Worse dealer. Came here twice for the same car. First they would sale me the car without the 4700 add-on but we couldn't agree on the price. 2nd time came back for the same car, this time, the price was lower so we agreed on the internet price and do not want the add on. The floor manager said nobody in this dealership would do that. We told him about the person that we talked to last time and he said that person was fire. Lame. Wouldn't trust anything come out of this place salesmen !!!

Another 1 star review for this dealership. I was trying to make a quick lease happen on a $100,000 vehicle, but I was met with passive emails from a member of the sales team. They wanted me to tell them what I wanted my payment should be instead of simply talking price, and they wanted me to show up in person to get the best price. How silly. Then they would get back to me several days later saying dumb things like "Thanks again for your consideration. We really appreciate it" rather than just being direct by saying "is there any way we can earn your business?" I will take my $$$ and business elsewhere. This dealership is a joke.