The humans are capable and efficeint. The AI representitives should be unplugged and tossed in a pond (not mine)

Took my truck in for a recall and wanted my truck speedometer to default to mph instead of klm it came from Canada I was told that was not possible but everything I read is that it can be done.I dropped my truck off with the service department the night before for a 7:00 appointment I started calling around noon that day to get an update never could get anybody to get back with me around 5 I went to find out what the deal was got told it just got finished this is not my first problem I have had I dropped my truck off for a 7:00 for an oil change 1st appointment of the day once again tried to check on status could not get a response I went there at 3 to see what the problem was and it was still where I left it never touch was told they had people showing up when they opened so they went ahead and did them Needless to say I am not a happy camper.

Waiting area chairs are stained and dirty, probably wouldn't recommend laird Noller due to inattentive sales representative.

My experience at Noller Ford in Lawrence was outstanding! Everyone in the service department is a true professional! The service manager Jayde Collie went above and beyond to make sure everything was thoroughly covered and took extremely great care of us! The service was top notch and the truck is driving better than ever! I highly recommend Noller Ford in Lawrence!

To Whom It May Concern at Laird Noller Ford, I am writing regarding my purchase of a 2021 Ford Bronco Sport from your dealership. I am requesting that Laird Noller management contact me directly to resolve several serious issues with this transaction, or I will pursue formal remedies as outlined below. Summary of issues: 1. Undisclosed prior damage: The vehicle had previously been in an accident. This was not disclosed to me at any point prior to purchase. When I returned to ask about repairing the wreck damage, no one at the dealership would assist me or even locate the parts needed for the repair. 2. Unauthorized extended warranty: An extended warranty was added to my financing without my knowledge or consent. I did not request this product. Despite multiple visits asking for basic information — what the warranty covers and for how long — your staff has refused to provide me with any documentation. 3. High-pressure sales tactics: I went to your dealership specifically to look at vehicles, and stated this clearly. I was pressured into purchasing on the spot. 4. Financial harm: Because the unauthorized warranty was rolled into my loan amount, I am now upside down on my loan, which prevents me from trading in the vehicle or otherwise resolving this situation on my own. I am aware that Laird Noller Ford has been named in connection with an FTC inquiry into dealership practices involving high-pressure sales tactics and undisclosed add-on products, and the issues above are consistent with those concerns. Requested resolution: I would like a manager or owner to contact me directly to discuss an agreeable resolution. This could include cancellation and refund of the unauthorized warranty, renegotiation of my loan to reflect the vehicle’s true condition and value, or a trade toward a new vehicle that makes me whole. If I do not hear back within 5 business days or if we cannot reach a resolution, I intend to pursue my rights under the Magnuson-Moss Warranty Act, given that I was never provided warranty documentation despite repeated requests, and never authorized this product in the first place. I will also be filing complaints with the Kansas Attorney General’s office and the Federal Trade Commission. I have documentation of my visits and requests, and I am hopeful we can resolve this directly and avoid further escalation. Please contact me at your earliest

My parents took their Ford Edge for service work. They got them right in. The shuttle took them to get lunch while the repairs were being done. They were very pleased with the visit. Thank you for great customer service for my aged parents.