2575 Automall Pkwy
Fairfield, CA 94533
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Today was the best experience I’ve ever had in the service department. My service Representative, Brandon was very understanding, very knowledgeable, and respectful. He explained everything about my service visit and made sure my vehicle was done on the time promised. I come here all the time and Brandon always delivers the best service.. Thank you!!
Excellent service from the courtesy driver Ed who drives me home every time I take my car for service, save me waiting there. He’s such a nice guy. Always open the door for me. A very delightful person and treat everyone with respect. I love seeing him there and feel lost if I don’t see him. A total gentleman !!!
Brandon an excellent service rep! Wiil call him next Time I need service. The only thing I would add is that Hanlees needs a wheel alignment machine for the tundra Toyota’s
Great service from my salesperson Diana, she was helpful and communicative. other aspects of transaction were fine - just a bit time consuming
They didn't tell me I needed to empty trunk or car. They emptied entire car and then after DUMPED everything into trunk. Looked like it has been ransacked. Also left rear sear protector out and promised to return and didn't so I had to buy a new one. After I complained the "svc rep" threw me a business card for the vallejo guy saying I had to go there. I said I'm not driving to vallejo. He just brushes me off. He was also "going to look into the TPMS problem" and dropped that subject. No thanks.
This dealership has a wide variety of vehicles. Diana & Julio were very attentive to my needs prior to arriving to the dealership.
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