Our salesperson, Michelle J., was very kind and helpful throughout the buying experience. I enjoyed working with her, and I appreciated her friendliness.

David Looze was rude, condescending, and unprofessional. My dad speaks fluent English with an accent, and David told him that "the way you speak" was too confusing for him. The remark was disrespectful, discriminatory, and completely unacceptable from someone in customer service. Before David was brought in, we had a great experience with Meg and honestly would have purchased in the end if David didn't treat us so abhorrently.

I had a very disappointing experience with Honda of Downtown Chicago. About three hours before leaving home, I texted Tyson, the manager I had been working with, to verify the interior color of the vehicle because my family and I were planning to drive about an hour and a half to see and test drive that specific car. He replied that the interior was gray, so we made the trip. When we arrived, Tyson wasn’t even there. Another employee informed us that the vehicle had already been sold. What disappointed me most was that no one contacted us before we made the long drive. We had been communicating with the dealership that same day, and a quick text or phone call letting us know the car had sold would have saved us three hours of driving and a completely wasted trip. After driving all that way only to find out the car was gone, I was so frustrated that we left immediately. I wasn’t interested in looking at other vehicles after our time had been wasted. We came to see one specific car. I understand that used cars can sell at any time, but better communication is part of good customer service—especially when a customer is traveling from over an hour away. Unfortunately, that wasn’t our experience.

Worked with Reid and really enjoyed the whole experience. Friendly, courteous, and fair. Thrilled with our purchase!

Currently stole a cashiers check for thousands of dollars- refused their financing and refused to return the cashiers check- saying it had to “process”- trying to keep their shady $500 deposit- they find excuse to get deposit- they lie- they are the king of cons! Do not buy from this dealer. Weeks later, they have refused to return funds, sold the car and still claiming a cashiers check has to “process” LOL RUN FAST AND FAR AWAY UNLESS YOU WANT TO LOAN THEM THOUSANDS and they gloat over their con laughing with your money in their control because you wouldn’t play their way! NARCISSISTIC BIZ practices.

BAIT AND SWITCH This dealship is untrustworthy and we have choosen to take our business elsewhere. We are extremely dissapointed this vehicle would have been a great addition to our daily lives. I used the Online service to reach out and was contacted the next morning very promptly. I was told by the gentleman who called that I would be contacted by another sales rep since I was out of state. This all seems fine. I am contacted by the new salesman. We go back and forth on the price to make sure I understand correctly. I was planning to buy a plane ticket and fly out to pick up the vehicle the next week. The salesman sends me a video of the vehicle and it is the wrong one. I point this out and he apologizes and goes to find my vehicle. I am about 20 minutes from purchasing a plane ticket, taking time off work and giving a $1000 deposit when he calls to tell me the car has been towed! A little over 2 weeks goes by and the car is still in impound. There is "an issue with the title". The salesman and I communicate some over this two week period to make sure the deal is still on and he assures me that it is. He finally messages me that they have the car back, but the want to raise the price by %26. "They are going to make the car brand new tho." "The gm said they will replace everything on the car, even fix the cosmetic damages." I immeadiately asked for a list of the repairs, and pictures of any cosmetic damages and was assured I would get them ASAP. Also, the repairs would probably all be done within a week. I never received the list. I reched out the next day and asked for pictures of the tires, and tread depth measurment on the tires and was told I would get picutres and videos. I still haven't recieved anything. I finally started doing some research. According to google, this is a classic Bait-And-Switch technique. It is illegal at Federal and State level. Honda of Downtown Chicago is already under investigation for this exact behavior. In March 2026 the FTC issued an official Deceptive Pricing Warning Letter to Honda of Downtown Chicago, explicitly cautioning them against advertising low vehicle prices and then raising the cost or forcing mandatory add-ons at checkout.