Che was incredibly polite and helpful in my recent visit to Hyundai Catonsville for my oil change service. After the technician had performed the service, Che came by with a list of recommended services that I might want to have done additionally or keep in mind for future visits. I appreciated that I wasn’t put into any position where I felt pressured to add on services right then and there. Che kept a very professional demeanor the whole time, and I truly felt like my opinion as a customer mattered and that the experience was about customer-focused attention and care. The new location is clean, well-stocked with beverages and snacks for customers who wait and a comfortable seating area with large televisions to help pass the time. It was perfect since I had my 3-year old with me as I waited for the service to be completed. The service was also done in under two hours. Thank you to the service team members at Hyundai Catonsville, especially Che, for my great (first, at the new location) service experience.

We came in knowing the type of vehicle we wanted, but not much about the options or process. Erica made sure we were well informed and gave us unpressured time and help finding resources to be sure we were making the choice with which we would be happy. Our son came with us to the test drive as well and was treated with respect and patience in his excitement about back butt warmers and extra leg space. We love our new car, and would absolutely purchase a future vehicle from this location.

Everyone was very professional, welcoming, and friendly. I could not have asked for a better experience!

I would have loved to give it 5 stars, as George was able to get me my new dream car, was patiently explaining the features and made them relatable to my needs, however close to 3 hours to finalize the paperwork was a bit too much.

April, customer service representative delivered outstanding service. Courteous, welcoming. Made recommendations and patiently answered all my questions. Made my visit pleasant.

Chris and the whole team were very nice and helpful throughout the entire process. Thank you!