Dealership went beyond what others in the area were willing to do to make a deal that worked for both parties. Another dealership quoted $847 a month while Santa Anna was willing to honor the VW online deal of $427. My salesman Mo and manager Sean were polite, professional, patient and helpful. The dealership even paid for prolonged temp tag to accommodate our situation. Dealership and salesman didn’t make us feel pressured and negotiations seemed like a friendly conversation rather than a standoff

Our experience buying our new car was excellent. Yunus and Israel were very professional and made us feel very comfortable.

I I have been a loyal Volkswagen owner for more than 10 years, so this experience was very disappointing. I visited Volkswagen South Coast today for an oil change and brought the dealership's printed $99.95 coupon. Before leaving this review, I made sure to ask the service advisor for his name, and he identified himself as Eric Lopez. I was initially quoted $135 for the oil change. When I presented the coupon, Eric told me it did not apply to my Passat because it has a 2.0L engine and claimed the promotion was only for 1.4L models. He then offered me a "discounted" price of $115, but still refused to honor the advertised $99.95 price. I carefully read the coupon, and nowhere does it mention that restriction. In fact, it states that the offer applies to "most models," with some exclusions, but nothing about being limited to 1.4L engines. When I asked why my vehicle was excluded, I was not shown any written policy or documentation to support that explanation. If there really is an exclusion for my vehicle, it should be clearly stated in the coupon or supported by the dealership's policy. My disappointment is not about paying an extra $15. It is about transparency and honesty. I left feeling misled rather than valued as a long-time Volkswagen customer. After more than 10 years of owning Volkswagen vehicles, I expected much better customer service. Unfortunately, this experience has caused me to lose confidence in this dealership. I will not be returning, and I cannot recommend Volkswagen South Coast based on how this situation was handled.

Mo was amazing! I was nervous as a 1st time car buyer but he was super transparent, accommodating, and made the whole process go by smoothly. Everyone at South Coast VW is great! Thank you! :)

Best experience I've had dealing with car dealerships over the last 47 years since buying my first car. Yunus (Client Advisor AKA Salesguy) was straight forward and honest the whole process. No hard sell manipulative stuff. He was a straight-shooter the first day we showed up to check out the 2026 VW ID.4 xxxxxxRWD (EV) in detail in-person and take a test drive, and a week+ later when I finally completed my pricing research and we sat down to discuss the final details. We already had a long satisfactory straight forward honest experience with VW South Coast's service department for our 2010 VW Tiguan, and I was hopeful the sales experience would be the same. I was happy it was. It should be noted I had already done extensive online detailed research over more than a year about EVs, various model EVs, chargers, etc, that would fit our desires. For us the ID.4 kept winning out. After the test drive I spent a week+ researching available vehicle inventory at the numerous dealers in the area. My intent was to give VW South Coast the first shot at the sale because of how Yunus treated us and our experience with their service department and our Tiguan. I was only looking for South Coast to match the lowest price in the area for the same model (trim level, etc). My bringing in printouts with the information South Coast needed to independently verify my findings allowed us to skip past any negotiation over the price. After verifying they simply matched the price. Something similar happened with my bringing in printouts of the currently discounted prices for the few accessories I wanted bundled. The sales department only saw list prices on their systems, so they had to go to the customer website for their own parts department to verify the discounted prices on my printouts. The main point is that South Coast was perfectly willing to keep the whole pricing discussion straight-up provided they were presented with honest information to independently verify any other deals the customer had found. All in all I can strongly recommend buying from VW South Coast.

Dealership is very kindly and helpful, they gave us more information about the car, especially, Yanus Gelbahar helped us very well!