11275 Reisterstown Road
Owings Mills, MD 21117
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sales Dept.
service Dept.
management Dept.
internet Dept.
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I feel that I was mislead by Mrc. John Mullins finance manager regarding titling the purchased vehicle in both my name and my spouse’s name. I was misinformed about how quickly funds would transfer from loaner to dealer. My request to change financing to my own Credit Union (at the same rate as the dealership’s source was denied.) I was told to assure me of the excellent deal I had been given by Mr. Mullins, after the fact, that I was given $1000 over my written trade in offer when in fact it was only $300. My proposal to make an equitable resolution was rejected, while being asked “If there was anything else they could do for me?” All for the sake of an immediate sale my concerns have been dismissed.
Everyone was great, even though buying any vehicle takes some time, they were efficient, professional and very helpful. Extremely satisfied with my purchase and with the expertise/experience demonstrated by Da'raune and John from this dealership.
Great service from Mark as always ! My only issue is this response is tedious and eat too long and complicated. I only added this because you insist on a lengthy response instead of just allowing me to say how great the service from Mark always is !
Very efficient and friendly service. Was nothing complicated; couple of recalls I had let go & oil change...but great service. Oh I thought it was 25 words maximum, lol.
No appointment, NO SERVICE. Eye contact, same no Welcome words.
Easy to deal with; professional attitude; has rental cars onsite
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