Complete failure on Mazda. Two o’clock appointment for oil change and tire rotation. It’s now after 5 pm and car is not done. They did try to give me someone else’s car and keys at four o’clock. I had to tell them that is not my car they said was mine. I’m done with this location. Better places to spend my money.

Christina at Gainesville Mazda was awesome!! She went over all features of my new vehicle and she worked very hard on getting me to my comfortable level. She has great Customer Service Skills along side her Sales Manager TJ. Very happy that I took the drive all the way from Jacksonville because they made it happened. Thank you all again!!

I went to Mazda while looking for an upgrade to my current car. I worked with Jared who was very knowledgeable and was able to find me exactly what I would want. While I ultimately ended up not purchasing a vehicle at this time, I know I'll be going to Jared when I do.

Talk about great service, my 19 year old daughter locked her keys in the trunk, I was 2 hours away and she was panicked, it was Sunday so service was closed, I was lucky enough to speak with Tim Bundrick in sales, he was helpful and empathetic, he went above and beyond to send me a YouTube video that allowed us to retrieve the keys from the trunk, totally saved the day! He even followed up to make sure everything was resolved, rare these days to get this kind of exceptional service!!!

Took our Mazda 3 into the Mazda dealer in Gainesville for service as we had a problem with water leaking on the floorboards, carpet, windshield, seats, and truck/spare tire compartment after a heavy rain... and there's a lot of rain in Florida. The car is 2 years old, with only 8,800 miles...and in tip-top shape cosmetically...and has never been in an accident. It is cared for and still under warranty. The water leakage problem started some 5-6 weeks ago... and has caused mold to appear in various places throughout the interior. I feel sick when I drive the car. The service manager at the Davis Mazda dealership... located on main street in Gainesville, FL, told me that they could not fix the car, nor could they even look at it until I paid to have a diagnostic fee to determine if the water leakage was covered under the warranty. Really? They want to charge me to examine the car for an obvious defect that is causing water to leak into to the interior of the car. What a rip off. I called the Corporate office and they gave me the same run around. There are numerous people complaining about this same problem on the Internet... so I am sure that Mazda is aware of it. Go elsewhere to buy a car. My advice is to stay away from the Davis dealership period... horrible customer service... and a rip off. Mazda does not honor its warranty. Shame! We will be trading our water-logged Mazda in and will never buy or own a Mazda again. These cars are junk. Consumers beware. Stay away from this dealership and away from Mazda.

I normally don't do reviews. But today I had a very honest sales woman, by the name of Ashley. A huge difference in my past experiences. Fun energetic but she couldn't have been more honest and informational. Although I did not get the vehicle of my dreams today. I know now where to start!!! Thank you Ashley Tomberg! I will be thinking of you in the future