Purchased a CX30, cash with trade in, $500 deposit by credit card, and signed a purchase contract. When I got home I discovered my deposit wasn’t credited, I called Andrew and he told me the price is now $2500 higher. I had my bank issue a check for the original contract amount. After 2 hours of heated debate with 5 people they agreed to make me whole including the deposit. This bait & switch is a violation of consumer protection laws. When processing the paperwork for getting the inspection I was told by Chris my insurance company will not return the Registration & Title Application to the dealer and I am responsible to get this done. I completed this my self and emailed it to Chris. This is a violation of laws governing correspondence between dealers and the RMV. Consequences of a violation can be very serious. Use caution if you choose to deal with these folks especially if you are a senior citizen. Do your homework !!!

I just leased my second Mazda and the experience was just as smooth easy and professional as the first. Alden has a wonderful staff working together as a team to make your experience great. I highly recommend Alden Mazda.

The best service dept in the area. From start to finish everything done with the best interest of the customer in mind. I will not go anywhere else to have my vehicle service. Extremely satisfied I choose Alden Mazda to have my vehicle serviced. Thank you again.

Sales dept. low pressure and accommodating, however had a bad experience with service and general manager Tony. Took our miata Prut in for clicking noise when opening and closing. Paid $149 diagnostic charge and when all was said and done received an estimate of approximately $4500 for repair. Took car home and researched on YouTube. Went out next day and fixed problem in 10 minutes!! I am not a mechanic! Please be careful to not get ripped off! Get a second opinion.

My significant other and I were in need of a second vehicle. Residing in western Massachusetts, we researched available CX-5s throughout Connecticut and Massachusetts. A note, I am not a fan of shopping for a vehicle given past experiences with pressure tactics. I am so pleased to share we experienced none of that at Alden Mazda (so refreshing!). We found several vehicles online that we were interested in and after speaking with Wayne, we drove 2 hours to look at them. Wayne answered every question we had before, during and after our test drive. After deciding to purchase one of the 3 we looked at, we worked with Wayne, Tony and Amy to finalize the deal. The entire experience was pleasant, stress-free and we are thrilled with our 2020 CX-5 GT. Our other vehicle is 8 years old and both Dave and I have already agreed, we'll head back to Alden when it's time to replace it. Wayne was fabulous to work with and his sense of humor was an added bonus! We'd happily give more than 5 stars.

This is my fourth lease with Mazda! Chris Britto has assisted me each time!! Very courteous, respectful, quiet natured….. Very attentive and knowledgeable about your company. I have also worked with Courtney Rodrigues who is a goldmine for Mazda!! She is sweet and attentive as well. If I have a question for Mazda, I call her and she guides me…..Amy King helps me with all my paperwork for the leases!!! She is a real steal!!! So much fun and energy emulates from her!!!! She explained everything to me in detail!! I am a school Principal, and impressed with these individuals!!