723 New Loudon Rd
Latham, NY 12110
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I did an oil change today and was charged almost $300. Two years ago that was $150. No car wash either. No snacks in the refreshment area.unlike two years ago. Underwhelmed is the word.
Many years ago I went to Albany Audi looking at a Q5. The salesman was rude and demeaning to me. I left saying I would rather buy anywhere else and I did. After many years I figured maybe it was just that salesman and I sent an inquiry on a vehicle off their site. Someone called me before 9 am and I had not given my number. Must have googled it so I give them credit for trying hard. I asked several questions which the woman said she would have someone get back to me. No one did. Late in the day sent a note asking again. Got an apology and promise again that someone would reach out. Waited another day and still no response. Sent one more not asking if the car was gone or what. Again a response that it was still available and someone would contact. Two days later nothing. I can only surmise that since I asked for the out the door price they didn't want to deal with me. I also noted in one review a buyer stated that there is a required fee for nitrogen in the tires. If that is true, be very wary since I have read that is a well known markup that adds no value and is used to pad profit by less then honest dealers. Do the Research. I also took a peek at what they list for othe fees on there web site several of which are very questionable even if they are small like plate removal and temporary teg and it looks like they calculate taxes based on all the charges including registration when it should be only on the vehicle and actual accessories/add. Could be the calculator on line don't know but odd at best
Trying to purchase an extended warranty on my car I purchased from another non Audi dealer and this dealership will not call me back or return any emails. I’m trying to spend money and no one calls or emails me back. Poor service
Came in with the intention to buy.a preowned non-audi. They had no interest in working with our budget, or trying to keep our business. Only good thing was that they held the car we had a deposit down for quite a while until we got a check from insurance.
My 2nd review for Audi Albany, We have had only great customer service amongst the team in Latham NY. It’s great feeling to be able to send an email to service manager Craig on a question about my wife’s Audi S4 and and get a quick response with an answer & a resolution. I called two weeks ago while on vacation in Maine and scheduled my Audi S4 35k mile checkup with John the service writer and he was extremely customer friendly and made scheduling my appointment seamless. My wife had to take car in as I had an important meeting to attend, John said the service would take approximately 3hrs and could set us up with a loaner so my wife could get some stuff done around the Latham area. That’s Great Customer Service! In my past reviews the thing that really stands out with this Audi branch is COMMUNICATION through text or phone calls during any of my service appointments. Thanks Craig, John & the Mechanic that did the service.
Price Gouging is the only term that describes Albany Audi Parts and Service! When I first purchased my 2022 Q5 it had a broken headlight level sensor. Closely examining the part its clear that the mounting stud was cracked probably at assembly and had corroded and broke off. Albany service tech assessed that it was struck so wouldn't be covered under warranty... Repair was over $1000. The part looks like a $50 plastic arm with a metal mounting stud. Ridiculous! Contacted Audi Corporate and they said dealers make the call. Strike 1! Just called to schedule my $10k service. Left several messages and no one returned my call. Finally spoke to a Service Advisor. Audi Albany price - $526 - ($427 for 10k (Oil Change, Multi Point inspection, etc.) and $99 for Tire Rotation). Called Pittsfield Audi and they were $260. Then called Cicero Audi and they quoted less than $150. When I asked the Albany advisor why it was so much more than other Audi Dealers his response was because it's Audi Albany. Strike 2! Sorry Albany Audi, not waiting for my 3rd Strike with you and will travel the 2 hours to work with a fair and honest dealership!
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