My 2nd vehicle purchased from Audi Chicago - Both have been excellent experiences. Could not be happier.

A check engine light appeared on the dash of my 2016 Audi Q3 so I brought it into the Chicago Audi Service Center. I thought, who better to resolve this issue than the Audi Service Center? Boy, was I wrong. I was informed that a multi-point inspection would identify all the issues and resolve them. Once the inspection was complete, the agent pointed out a variety of issues they recommended, and, foolishly, I agreed to have the work done. The repair staff allegedly worked on a variety of issues, including coolant, which they found mixed with gas. They then allegedly fixed all the issues and, after spending more than $10,000 to resolve them all, I took my car home. However, the following day, another light on the dash illuminated indicating the coolant level was low. I subsequently returned to the service center and was told there was likely a bubble in a coolant line. I ended up returning three subsequent times only to be told there was another issue—not caused by them of course—and it would cost more for repairs. After four trips, spending more than $11,000 and experiencing maximum runaround and frustration, the car was finally repaired. The misinformation and incompetence of the service staff is not only an embarrassment to Audi; it is preventing me from ever considering buying another Audi.

My service advisor, Erick, was very knowledgeable and helpful. He kept me well informed and communicated at each step. The loaner vehicle paperwork was quick and simple. The complimentary coffee in the waiting area is a nice touch. Erick and the other team members are courteous and respectful and know how to make the experience top-notch. These guys have earned my trust and loyalty and I will continue to bring my 3 vehicles to them for service and repairs.

Arly and Lainie were so helpful. I live about 45-50 minutes from the city. I was hesitant to go in because of the timing, but they were so efficient and kind - I just couldn’t wait to see this car. They were knowledgeable and I didn’t feel rushed or pressured. Brett the money man was friendly, patient, and went over all my options. I got a great deal and an even better customer service experience thanks to the folks at this dealership. 10/10 would recommend

Came back to this dealership after not quite closing a previous deal, based solely on how well the sales staff treated me and my family. Eventually found the right deal and happy to have worked with them.

the service was outstanding and Servando [the service associate] was knowledgeable, courteous, provided frequent updates on service progress. he made the whole experience very pleasent and gave me confidence that work would be performed and serpervised properly. Excellent job!