Lets start with positive , scheduling online was super easy, they gave me nice loaner, which was great. I took vehicle for timing belt service which we all know is very $$$$. They send me video showing old parts out and technician recommended replacing serpentine belt while holding it in his hands (it has to come off to get to timing belt). Service advised called me asking about recommend serpentine belt and few other things, saying it will be additional $199 which I declined. It was weird to me that I need to pay for this since belt is already taken off. So far so good. I got call before noon, vehicle is ready to be picked up. After looking at the invoice I noticed they charge me for new serpentine belt, the actual belt but they also listed it under deferred recommendation. By looking at it I cant tell if the belt is actually replaced or not. This can be one of two things, they charge me for the parts that are not installed or they install new belt but did not reflect on paperwork. Its like left hand doesn't know what right hand is doing and I am really hoping it is this last one. I am not even sure how many stars I should put here 🤷 Also, honda oem parts are $$ and they charge over list price. Overall it was good experience I just wish I know if I have new belt.

Mario was great in dealing with. Second time that we leased a car from him

I had a wonderful experience at Rosen Honda. Alvaro was an excellent salesman and helped me find a car that was right for me! Manager John was also very helpful in the buying experience.

Friendly, courteous and helpful. It was my first experience with this dealership and I appreciated the help in finding the right vehicle

Great experience at Rosen Honda. Everyone is friendly and attentive. Alvaro is fantastic! He answered all my questions, made trading in my Buick easy and got me into a brand new CRV. Happy to have found a reputable dealership that isn’t pushy or aggressive! Thank you!!

I had a great experience everything was easy and quick. Excellent customer service. I would recommend them