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service Dept.
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I've dealt with Chris for year when it wad Boyland Honda; he has alwys been honest, kind and very helpful to me. As long as Chris is there, he's my guy. I would refer him to anyone. Thank you 😊
The new facility is very nice. I had our car in for a recall and some maintenance twice in two weeks. An oil change was done the first time. It was very quick and the price was fair. They also washed the car for free. I took the car in for 3gluid changes. Brake, differential and transmission fluid were all changed. Recall work was also performed. I was given a complimentary loaner and a 10% discount. The work was done earlier than promised and the price was fair.
Edgar was wonderful to work with. He offered us a very fair price for our trade-in, answered all of our questions and made sure we understood everything about our new vehicle. He was very personable and knowledgeable and made us feel extremely welcome. We would definitely purchase another vehicle from this dealership and sales associate.
Lets start with positive , scheduling online was super easy, they gave me nice loaner, which was great. I took vehicle for timing belt service which we all know is very $$$$. They send me video showing old parts out and technician recommended replacing serpentine belt while holding it in his hands (it has to come off to get to timing belt). Service advised called me asking about recommend serpentine belt and few other things, saying it will be additional $199 which I declined. It was weird to me that I need to pay for this since belt is already taken off. So far so good. I got call before noon, vehicle is ready to be picked up. After looking at the invoice I noticed they charge me for new serpentine belt, the actual belt but they also listed it under deferred recommendation. By looking at it I cant tell if the belt is actually replaced or not. This can be one of two things, they charge me for the parts that are not installed or they install new belt but did not reflect on paperwork. Its like left hand doesn't know what right hand is doing and I am really hoping it is this last one. I am not even sure how many stars I should put here 🤷 Also, honda oem parts are $$ and they charge over list price. Overall it was good experience I just wish I know if I have new belt.
Mario was great in dealing with. Second time that we leased a car from him
I had a wonderful experience at Rosen Honda. Alvaro was an excellent salesman and helped me find a car that was right for me! Manager John was also very helpful in the buying experience.
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