I had a 12:45 appointment for an oil change. The guy said it'd be about an hour and a half. I could tell they were busy and they always take a good hour. At an hour and a half I asked him how much longer. He said he didn't know and then proceeded to complain about how he wanted to go home at 3 but that wasn't happening. 2 hours later (from check-in) they hadn't even started on my car. I demanded my keys and left. I won't ever go there again be it for service or a new car and would suggest the same to others.

As a returning customer, I expected my buying experience to be a excellent one as previously encountered; alas, unfortunately, that was not the case. Things have changed for the worse at O'Brien. There was absolutely, no discussion, no negotiation, no finding of common ground, no getting into any conversation whateversoever to find a compromise. Literally Nothing! Zilch! They could not be bothered to find a workable and agreeble price solution, which was suitable to me and to them, too. I kid you not! This was one of the most disappointing experiences this year, thus far. If you wish to waste your time and end-up disappointed, then I recommend you do so there. If not, then do yourself a big favor and take your business elsewhere!

Well I paid for an oil change, there's been several times that they do not air the tires or top off the fluids. I've had to do it myself. I paid $150 for a diagnostic fee for them to take the front cover off my sensor so my cruise control would work. I paid for an alignment and not long after it still wanted to veer right. Last time I will be doing business with you guys. Thank you for that $400 I spent!

Service department is excellent. I’ve been bringing my Toyota 4Runners here for almost 20 years. They never try to upsell. They’re conscientious. Friendly. Reasonably priced. Highly recommend. Today Alex in service fixed my problem over the phone! What a wonderful holiday surprise! Thanks for your continued good service!

Disappointingly indifferent to anything but maximizing the next short term gain. Apathetic approach to solving problems for repeat customers.

Hal and Kyle were great! Hal made everything so easy. I was deployed with the military during my car buying process. He made sure to respond in a timely manner and was very accommodating to my changing schedule. I highly recommend buying your next car here. Very military friendly.