They scammed me after being a customer for 20 years. They sold an unsafe vehicle that they tampered with, they tampered with the motor and the air bags to pass it off for sale. I would not ever buy a car from them again

I just got back from the worst experience I've ever had at an auto dealer's service center. I called yesterday to make an appointment, or get some information on coming in to get my Traverse serviced under warranty. Spoke with Chuck, who said just come in when you can, so I said I'll see you tomorrow and he said ok. I get there today and I'm the only customer in sight - awesome! Every service desk had an employee behind it. This should be quick (I'm thinking). Still took them about 4-5 minutes to greet me, only to tell me that they're 3-5 days backlogged. So my only choice is to drop my vehicle off for 3-5 days before they can even look at it. I asked them if they were any options as this is my family's only vehicle and I have a one month old daughter that I need to get to a doctor in Rowlett, but can't until the A/C's back up. The guy I was talking to was totally unforgiving and seemed like he could care less. So, why didn't Chuck tell me about this apparent backlog? Take your business elsewhere. They're rude and unprofessional. Even if you don't believe me, they don't even have the time for your business anyhow!

After taking my 2010 Corvette Grand Sport for a couple of issues, no work was performed on the car after sitting in the service department of 3 days and two nights. When I picked up the car the hood and both fenders were covered with a white baked on residue. When I approached management I was told they had nothing to do with it and that it was my fault. I don't think so. After many attempts with spot removers, polishes and waxes I managed to get it off. If you treasure your car, there are the options to pick from.

I brought my 2015 Camaro here to have the stereo unlocked and apparently they don’t unlock stereos here, despite having the code they gave me to unlock the stereo when I bough it. Then they had the audacity to charge me $150 just to tell me they can’t fix my locked stereo, and that it would cost me around $1,200 to replace it. What an absolute joke. These people are con artists.

I have a 2016 Chevrolet Sonic. I had a car accident and took my car there. The lady at the frobt desk super rude and looked like she did bot wanted to be there. Then they guy that handled my insurance was rude and did bot care about the customer at all. I took my car to Maaco and they eere super bice there. Lakeside Chevrolet customer service need a lot of work.

I bought this 2012 Tahoe LTZ from Lakeside in June 2018. Have had nothing but problems since first month of ownership. Called salesman because the vehicle started to erratically up and downshift while driving on highway and at same time the door locks would lock and unlock as if a child was playing. And same time my gage needles would go left to right continuously. Then about two months ago the alarm just started to go off every time I parked it. Now of all things the transmission is slipping. I have a hard time believing this is all related and an electrical issue. Also the dash was doctored before putting it for sale. I noticed this when a month after I bought it the darn thing cracked like a dry lake bed. Now it squeaks constantly. It had dry overspray all over the dash area where the lot lizard patched it up. My big concern was when Dewayne the salesman said they have had no issues with the transmission going crazy and I find a entire forum on the subject by other owners. 58.000 new and I paid 25.000 when it is 6 years old. And I was told Certified used cars only applies to a few select. Humm. My 12 LTZ was on the front patio right out front. I'm very dissatisfied with this vehicle. By the way I live directly behind a Chevrolet dealership in Frisco. I choose to come to Rockwall based on your reputation. Larry Smith Sr.